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About the Role
Goddard Riverside invests in people and strengthens communities, serving over 20,000 New Yorkers with diverse programs. As a partner in the Manhattan Outreach Consortium (MOC), this role leads the Night and Weekend Team Street Outreach Program, ensuring comprehensive engagement and connection to services for individuals experiencing street homelessness.
Responsibilities
- Oversee day-to-day operations and administration of the outreach program.
- Develop and maintain a street outreach plan for comprehensive coverage of Manhattan.
- Collaborate with internal teams to coordinate care and service connection.
- Monitor service delivery and accountability through various documentation.
- Uphold the quality and integrity of all program services.
- Represent the program at Manhattan Outreach Consortium meetings.
- Join outreach teams in the field as needed to observe and support services.
- Manage Code Blue and Code Red team assignments and ensure timely follow-up.
- Obtain 9.58 designation and aid in assessing and completing removals for clients.
- Oversee the on-call schedule and rotation, and participate in on-call coverage.
- Provide direct supervision to Team Supervisors.
- Manage union and non-union employees in accordance with agency policy.
- Complete introductory and annual performance evaluations.
- Lead team meetings and keep staff informed.
- Manage payroll approvals.
- Oversee upkeep of program office space.
- Perform other duties as assigned.
Requirements
- Master’s degree in Social Work with LMSW or LCSW required.
- Candidates within 3 months of obtaining their LMSW may be considered.
- Experience working with unsheltered individuals and with people experiencing mental health and/or substance use disorders required.
- Valid driver’s license and a driving record that meets the agency’s auto insurance requirement.
Skills
- Proven leadership ability and a collaborative, team-oriented approach.
- Strong operational and program management skills.
- Ability to interpret policy and monitor staff adherence.
- Ability to balance competing priorities, resolve conflicts, and manage high-volume communication.
- Excellent verbal and written communication skills.
- Strong organizational skills with consistent, timely follow-up.
- Ability to develop, implement, and manage effective systems and processes.
- Ability to work independently while partnering with senior leadership.
- Sound judgment, particularly in fast-moving and high-stakes situations.
- Proficiency in Microsoft Office.
- Ability to learn database systems, including StreetSmart, MOCAP, and CARES.
Location
- New York, NY
Work Type
- Full-time
- Flexible schedule
- Remote work option
Experience Level
- The salary offer will be based on the candidate’s number of years experience in the exact or comparable position.
Education Level
- Master’s degree in Social Work with LMSW or LCSW required.
Salary/Compensations
- $90000.00 - $95000.00
About the Company
- Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages.
- We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.
- Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community.
- MOC collaborates with various community partners and healthcare agencies throughout Manhattan.
Equal Opportunity
- Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.