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About the Role

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsibilities

Partner with various departments to analyze feasibility studies aimed at streamlining processes.
Support managers through every stage of project delivery—from initial planning through execution—ensuring milestones are met efficiently.
Leverage analytical skills with tools like Power BI or Tableau to create insightful dashboards that inform decision-making across the organisation.
Continuously seek ways to improve operational processes and deliver outstanding customer service by collaborating with internal teams and external stakeholders.
Conduct feasibility analyses with other departments, operations units, and branches to identify opportunities for process streamlining and enhanced efficiency.
Ensure prompt follow-up of customer enquiries, delivering satisfactory outcomes that reflect the organisation’s commitment to service excellence.
Demonstrate initiative by working together as 'One Team Oceania', supporting colleagues across the region in achieving shared goals.
Assist managers in planning and delivering operations projects as well as bank-wide process improvement initiatives, ensuring all tasks are completed within required timeframes.
Recommend improvements to operational procedures for better time management, contributing positively to overall productivity.
Lead assigned projects by monitoring performance using key performance indicators (KPIs), managing risks, assessing impact of change initiatives, and providing valuable insights for continuous improvement.
Collaborate closely with project stakeholders to understand functional requirements and acceptance criteria, ensuring alignment between business needs and project outcomes.
Define, manage, and conduct end-to-end validation and testing activities across core banking and payment platforms, including unilateral, bilateral, and multilateral testing both internally and externally.
Oversee user acceptance testing (UAT) planning, execution, and sign-off by coordinating with cross-functional teams to minimise risk and ensure high-quality results.
Identify risks, issues, dependencies during project execution; escalate concerns promptly for timely resolution.
Support regional office initiatives related to process improvement.
Build dashboards using Power BI or Tableau for enhanced operational insights.
Gather stakeholder user requirements branch-wide; analyse needs and provide effective solutions that address business challenges.
Coordinate project training sessions or workshops to ensure team members are equipped with necessary knowledge for successful implementation.
Support data management activities within Operations by identifying key data elements through analysis with stakeholders.
Utilise data analytics tools to improve efficiencies in current processes while maintaining compliance with relevant standards.
Review unit procedures annually; prepare monthly volume reports for accurate tracking of operational metrics.
Ensure risk is managed appropriately by adhering to applicable risk management standards or prudential guidelines; maintain adequate internal controls in line with regulatory requirements for Australia and New Zealand.
Maintain confidentiality regarding passwords or authorisation codes issued for use with any banking systems; safeguard sensitive information at all times.
Observe workplace health & safety policies by safeguarding personal safety as well as the safety of others including visitors; report potential hazards promptly.
Undertake additional duties or tasks as directed by the Department Head when required.

Requirements

At least two years’ experience working in Operations within the banking sector is essential for understanding complex workflows involved in payments processing.
Candidates without full-time work experience but with relevant internship or related experience will also be considered.
A good understanding of project management principles enables you to support managers effectively throughout all stages of project delivery.
A strong technical background in payments, loans, trade—including comprehensive knowledge of payments workflows—is highly valued; end-to-end testing experience is preferred.
A solid grasp of banking processes and products allows you to navigate operational challenges confidently while supporting process improvements.
Strong process-engineering skills empower you to recommend practical enhancements that boost efficiency across multiple functions.
Excellent written and verbal communication skills ensure clear interaction with stakeholders at all levels within the organisation.

Skills

Power BI
Tableau
M365 CoPilot
Advanced Excel functions (V Lookup, Pivot Tables, Macros)
MS Office suite (Visio, Word, Excel, PowerPoint)

Location

Sydney

Work Type

Full-time

Experience Level

Entry Level
Mid-Level

Education Level

Undergraduate degree in banking/finance or IT-related field
Project Management certification

About the Company

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups.
Across the globe, MUFG has 150,000 colleagues, striving to make a difference for every client, organization, and community they serve.
MUFG stands for its values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
MUFG has a vision to be the world’s most trusted financial group.
It is part of MUFG's culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
This means investing in talent, technologies, and tools that empower employees to own their career.

Equal Opportunity

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer.
MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.