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About the Role
You'll work at the intersection of engineering, operations and customer experience, helping maintain the reliability, performance and stability of our Shopify Plus ecosystem and supporting technologies. From incident resolution and root-cause analysis through to releases, enhancements and continuous improvement initiatives, you'll play a critical role in keeping our digital channels performing at their best.
Responsibilities
- Provide L2/L3 support across JD APAC's digital platforms including Shopify Plus, mobile applications, kiosks and integrations.
- Monitor service health and customer journeys, proactively identifying issues before they impact customers.
- Investigate, troubleshoot and resolve production incidents and defects.
- Conduct root-cause analysis and implement long-term solutions to reduce recurring issues.
- Participate in planned support and on-call rotations during peak trading and major business events.
- Deliver BAU fixes, automation initiatives and platform enhancements.
- Support releases through testing, deployment, validation and post-release monitoring.
- Contribute to engineering standards, security, performance optimisation and best-practice delivery.
- Identify opportunities to improve systems, processes and operational efficiency.
- Collaborate with Product, Engineering, Digital Operations and external partners.
- Maintain documentation, support procedures and operational runbooks.
- Share knowledge and contribute to building capability across the wider Digital team.
- Communicate effectively with technical and non-technical stakeholders during operational events.
Requirements
- Strong experience supporting customer-facing web, eCommerce or digital platforms.
- Flow Software / Statelake Experience required.
- Proficiency in MySQL and relational databases.
- Experience with React.js, JavaScript/TypeScript, HTML and CSS.
- Exposure to Node.js or similar backend technologies.
- Strong understanding of APIs, REST, GraphQL, webhooks and system integrations.
- Experience with AWS or similar cloud environments.
- Knowledge of Git, CI/CD pipelines and modern engineering practices.
- Experience with monitoring, logging and observability platforms.
- Strong troubleshooting, incident management and problem-solving skills.
- Degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
- Experience supporting Shopify Plus or similar eCommerce platforms.
- Experience working in production support environments with high service availability requirements.
- Exposure to retail, eCommerce or omnichannel businesses will be highly regarded.
- Experience working across distributed teams and multiple time zones.
- Strong sense of ownership and accountability.
- Excellent communication and stakeholder management skills.
- Curious mindset with a passion for continuous improvement.
- Team player who enjoys collaborating and sharing knowledge.
Skills
- MySQL
- React.js
- JavaScript/TypeScript
- HTML
- CSS
- Node.js
- APIs
- REST
- GraphQL
- Webhooks
- AWS
- Git
- CI/CD pipelines
- Monitoring
- Logging
- Observability platforms
- Troubleshooting
- Incident management
- Problem-solving
- Shopify Plus
Location
- APAC
Work Type
- Full-time
Experience Level
- L2/L3 support
- Production support environments
Education Level
- Degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
Benefits
- Generous staff discounts for you, friends and family
- Birthday leave
- Paid parental leave benefits
- Pre-Pay Day lunches
- Monthly culture committee events
- Employee Assistance Program
- Brand new central CBD offices
About the Company
- Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
- Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through global expansion and is now one of the world's leading sports fashion retailers.
- With over 3,400 stores worldwide and more than 80 stores across Australia and New Zealand, we inspire the emerging generation through the universal culture of Sport, Music and Fashion.
- Combining globally recognised brands with an unrivalled customer experience, we are continuing to accelerate our digital growth across Australia, New Zealand and Southeast Asia, and we're investing in the technology and talent that powers our online experience.
Equal Opportunity
- JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.
- By applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.