Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Japanese Player support Tier 1 role.
Rezi rewrites your resume against Side's job description. Free.
Tailor your resume to this Japanese Player support Tier 1 role.
Rezi rewrites your resume against Side's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Japanese Player support Tier 1 posting at Side — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Japanese Player support Tier 1 posting at Side — free, in seconds.
About the Role
In this position, you will respond to inquiries about games from players in Japan, supporting their comfortable gaming experience. You will handle inquiries received via email and ticket systems, expecting to handle approximately 60-80 cases per day. This is a crucial role in supporting the player experience, leveraging your passion for games.
Responsibilities
- Respond to inquiries about games from players in Japan.
- Handle inquiries received via email and ticket systems.
- Provide excellent customer service via email and chat.
- Provide in-depth troubleshooting and support for PCs, consoles, and mobile devices.
Requirements
- Smooth PC operation skills.
- Native-level Japanese proficiency.
- Ability to analyze and resolve information accurately at an appropriate speed and in accordance with guidelines.
Skills
- Customer service
- Technical support
- Troubleshooting
Location
- Yotsuya Office
- Otsuka Office
Work Type
- Onsite
Experience Level
- 0-2 years of customer service experience (preferred)
- Experience in technical support within an email contact center environment (preferred)
Benefits
- Various social insurances (Health Insurance, Pension, Employment Insurance, Workers' Compensation Insurance)
- Salary increase available
- Bonus twice a year
- Commuting expenses covered within regulations (up to 50,000 JPY/month, subject to company regulations)
- Freedom in attire, hairstyle, and nails
- Annual paid leave system
- Enrollment in Relo Club
- Learning support system (up to 20,000 JPY/year, subject to company regulations)
About the Company
- Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
- Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
- Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
- Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.