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About the Role
For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift, they bring us their greatest dreams – of style, glamour and love – and it is our obligation to honour those dreams with grace and artful understanding.
Responsibilities
- Proactively communicate with our clients, ensuring the Tiffany Experience – uniquely tailored and personalised customer service
- Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment
- Contribute to increase performance and elevate client development and selling ceremony
- Drive sales and ensure that sales target are exceeded
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed goals.
- Cultivate new and existing client relationships.
- Elevate in store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch.
Requirements
- Be a Blue Box Enthusiast with passion for customer service and sales
- 2-3 years of experience in a sales or customer service role and working toward targets and KPIs
- Ability to build meaningful client relationships with a diverse population
- Ability to be innovative and think outside of the box
- You must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidays
- Experience in retail, luxury retail or client-centric experience
- Proven track record in achieving sales results and working towards KPIs.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Having an entrepreneurial spirit and cultivating client relationships
Skills
- Mandarin-speaking
- Proficiency in multiple languages
Location
- Pitt Street store
Work Type
- Casual basis
Experience Level
- 2-3 years of experience
Education Level
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is an advantage.
Salary/Compensations
- Generous salary, commission, incentives
Benefits
- Employee discounts
- Milestone gift
- High performing, caring, fun and dynamic team
- Culture focused on wellbeing, innovation and growth
- Endless career opportunities with the largest luxury group - LVMH!
- Never-ending training and individual up-skilling opportunities
- Great mentoring from highly experienced management team
About the Company
- Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style.
- As our organization continues to grow within the LVMH group