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Tailor your resume to this Japanese Player support Tier 2 role.
Rezi rewrites your resume against Side's job description. Free.
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Don't guess if your resume is good enough.
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About the Role
Side international Japan is looking for a Senior player support representative (Tier 2) to support our Client's game. This role involves evaluating, monitoring, and analyzing customer service operations, performing Japanese translation and proofreading, and responding to player issues via email/form.
Responsibilities
- Support customer service operations including evaluating, monitoring, analyzing results, and implementing changes.
- Perform Japanese language translation and proofreading.
- Respond to and support player issues and feedback via email/form, including account recovery, bug reports, and technical issues.
Requirements
- Native-level Japanese reading and writing skills.
- Strong passion for the video game industry.
- Excellent teamwork and collaboration skills.
- Previous experience in customer service, gaming support, travel support, help desk, technical support, or other email-based contact center environments (6 months - 2 years).
- Ability to deliver exceptional customer support via email and chat.
- Ability to understand player needs from a gamer's perspective.
- Ability to analyze information accurately and resolve issues efficiently while adhering to established guidelines.
- Residing in Japan with a valid working visa.
Skills
- Japanese language translation
- Proofreading
- Customer support via email and chat
- Issue analysis and resolution
- Teamwork and collaboration
- Business-level English proficiency (Nice to Have)
- Strong logical thinking skills (Nice to Have)
- Team Lead or people management experience (Nice to Have)
Location
- Yotsuya or Otsuka office
Work Type
- Onsite
- Full-time
Experience Level
- Senior
- 6 months - 2 years
Benefits
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen transportation reimbursement.
About the Company
- Side (formerly PTW) is a global video game development and services provider offering technical and creative solutions.
- Founded in 2009, Side has grown to become a global force with 20 studios in 14 countries.
- Industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
- Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.