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About the Role
The Internal Communications Manager will develop, drive, and deliver the internal communications strategy for Journey Beyond, ensuring team members are informed, connected, and engaged. This is a hands-on role with significant day-to-day delivery responsibility, involving strategy shaping, content creation, channel management, leadership communications, town halls, campaigns, and newsletters. The role focuses on shaping clear messaging for all employees and measuring communication effectiveness.
Responsibilities
- Develop, own, and drive the organisation’s internal communications strategy and plan, and lead its hands-on implementation and execution across the business.
- Advise and influence senior leaders and stakeholders on communication approaches, and drive change through clear, consistent messaging.
- Write, create, and deliver engaging, high-quality content across a range of internal communication channels, including newsletters and campaigns.
- Manage and maintain the internal communications platform, tools, and channels on a day-to-day basis, keeping content current, consistent, and effective.
- Plan, coordinate, and deliver internal events, town halls, and other initiatives that promote employee engagement, from concept through to execution.
- Develop and deliver leadership communications, including executive messaging and key announcements.
- Own the day-to-day flow of operational communications that keeps our people informed and engaged across corporate, frontline, and remote teams.
- Monitor and measure the effectiveness of both the communications strategy and its implementation, and act on insights to continuously improve outcomes.
- Ensure all communications are aligned to business objectives, support company culture, and are delivered on time and to a high standard.
- Identify and deliver opportunities to promote employee engagement and foster a positive company culture.
Requirements
- Minimum of 5 years of experience in an internal, corporate communications role.
- Proven track record in working with senior leaders and executives on communication approaches and key messaging.
- Strong interpersonal and influencing skills.
- Ability to think strategically, drive change, and advise leaders.
- Ability to roll up sleeves to deliver outcomes across the business.
- Expertise in developing and implementing an organisational internal communications plan across various business units.
- Hands-on experience in managing several communication channels, creating engaging content, delivering leadership communications, town halls, campaigns, and newsletters, and analysing communication effectiveness.
- Strong foundation in internal communications best practices and emerging trends.
- Strong skills across digital content tools and communication platforms.
- Collaborative approach and keen attention to detail.
- Ability to thrive in a fast-paced, multi-business environment with tight deadlines.
- Exceptional communicator and team player, known for innovative and creative thinking.
- Highly organised nature and strong time management skills.
- Ability to consistently meet objectives.
- Ability to build relationships with internal stakeholders.
- Ability to uncover new opportunities to drive success.
- Successful candidates are required to provide a current National Police Clearance.
Skills
- Internal communications strategy
- Content creation
- Channel management
- Leadership communications
- Town halls
- Campaigns
- Newsletters
- Operational communications
- Messaging
- Communication effectiveness measurement
- Digital content tools
- Communication platforms
- Interpersonal skills
- Influencing skills
- Strategic thinking
- Change management
- Relationship building
- Time management
- Organisational skills
Location
- Adelaide North Terrace
- Sydney
Work Type
- Part-time
- National
- Hybrid
Experience Level
- Seasoned communications professional
Education Level
- Bachelor’s degree in Communications, Public Relations, Journalism or related discipline
Benefits
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment
About the Company
- Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
- The group was formed in 2016 and now includes Rail & Touring, Resorts & Lodges, and Experiences & Attractions.