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About the Role
As an Intern, Local Service Desk, you will keep the hardware and assets behind our Berlin workplace organized, tracked, and ready, allowing the Service Desk team to focus on troubleshooting and user support. You will join the Enterprise Technology Services (ETS) hub, which manages the technology that employees use daily, including laptops, office networks, collaboration tools, business applications, and the service desk.
Responsibilities
- Maintain accurate IT asset inventory records, tracking new arrivals and keeping hardware status updates current in the CMDB.
- Tag, log, and store hardware correctly, and keep storage areas organized and audit-ready.
- Track asset movements, assignments, returns, and disposals, and run regular inventory audits to identify discrepancies.
- Support the full asset lifecycle, from hardware onboarding for new hires to secure data decommissioning of offboarded devices.
- Support onboarding day activities, peripheral distribution and collection, and meeting room equipment inventory.
- Provide basic first-line assistance under supervision for standard hardware requests.
- Support projects such as hardware refreshes and device replacement programs.
Requirements
- Interest in Information Technology and IT Operations.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and priorities.
- Basic knowledge of computer hardware and common IT equipment.
Skills
- IT asset inventory management
- Hardware tracking
- CMDB updates
- Hardware tagging and logging
- Storage organization
- Asset lifecycle support
- Onboarding support
- Peripheral distribution
- Meeting room equipment inventory
- First-line hardware assistance
- Hardware refresh support
- Device replacement programs
Location
- Berlin
Work Type
- Hybrid
Experience Level
- Intern
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- 1.000 € Educational Budget
- Language Courses
- Parental Support
- Access to Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers
- Food Vouchers
About the Company
- As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.
- We operate in around 65 countries worldwide, powered by tech, designed by people.
- As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- We push hard, learn quickly and stay human along the way.
- It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side.
- If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Equal Opportunity
- We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.
- Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
- We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
- You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.