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About the Role
Mission Australia provides services to over 140,000 people annually. As the Manager, Quality and Safety Assurance, you will play a critical role in ensuring the systems, governance, and standards behind our services are strong. You will lead a national team to strengthen quality assurance, clinical and care governance, and continuous improvement across diverse community services, ensuring lived experience shapes support delivery. This role influences practice at an organizational level, fostering accountability, learning, and excellence.
Responsibilities
- Develop and lead a high-performing Quality and Safety Assurance team, providing coaching, guidance, and values-based leadership.
- Oversee Mission Australia’s Clinical and Care Governance Framework and quality assurance framework, ensuring service delivery standards align with legislative, regulatory, accreditation, and organizational requirements.
- Drive a culture of continuous improvement by analyzing quality and safety trends, identifying opportunities, and partnering with service delivery leaders.
- Lead the implementation and oversight of clinical and care governance frameworks to support safe, effective, and high-quality service delivery.
- Provide strategic advice and assurance reporting to senior leaders, governance committees, and the Board on quality, safety, compliance, and emerging risks.
- Develop, review, and maintain national operational policies, procedures, and practice frameworks.
- Monitor changes in legislation, regulatory standards, and accreditation requirements, leading organization-wide responses.
- Build strong relationships with internal and external stakeholders, including people with lived experience.
Requirements
- Tertiary qualifications in a clinical setting (e.g., Social Work, Psychology, Nursing, Allied Health Mental Health, Aged Care) or related discipline.
- Ideally, additional qualifications/certification in quality auditing and clinical governance.
- Extensive experience leading quality assurance, clinical governance, risk, compliance, or continuous improvement functions in complex human services environments.
- Demonstrated ability to develop, implement, and oversee quality, safety, and governance frameworks.
- Proven leadership experience with the ability to build, mentor, and inspire high-performing teams.
- Demonstrated experience in leading change across complex organizations.
- Strong understanding of regulatory, accreditation, and compliance requirements across community services.
- Experience developing organizational policies, practice frameworks, and quality improvement initiatives.
- Exceptional analytical and problem-solving skills.
- Highly developed stakeholder engagement, communication, and influencing skills.
- Undertake a national police history check, qualifications, and referee checks.
- Obtain clearance to work with children/vulnerable people.
Skills
- Quality assurance
- Clinical governance
- Risk management
- Compliance
- Continuous improvement
- Policy development
- Stakeholder engagement
- Communication
- Influencing
- Analytical skills
- Problem-solving
Location
- Flexible State Location
- Work from Home Options
Work Type
- Full Time
- Permanent
Experience Level
- Extensive experience leading quality assurance, clinical governance, risk, compliance or continuous improvement functions
- Proven leadership experience
Education Level
- Tertiary qualifications in a clinical setting such as Social Work, Psychology, Nursing, Allied Health Mental Health, Aged Care or a related discipline
- Ideally additional qualifications/certification in quality auditing and clinical governance
Benefits
- Rewarding work
- Not-for-profit salary packaging
- Free external, confidential counselling
- Access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
About the Company
- Mission Australia is a community that is determined to end homelessness and ensure people in need can thrive.
- United by our Christian purpose and values, we advocate for a fairer Australia.
- We build hope and possibility for all.
Equal Opportunity
- We are committed to creating a diverse and inclusive working environment.
- We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.
- We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.