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About the Role

We are seeking Customer Support Specialists who value empathy, accountability, and smart problem-solving to deliver seamless, human-centered customer experiences. This role is ideal for individuals who enjoy helping others, thrive in a structured yet fast-paced environment, and take pride in delivering great service.

Responsibilities

Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
Resolve customer inquiries with accuracy, empathy, and efficiency
Navigate multiple systems and tools to document interactions in real time
Follow client protocols and maintain strict data privacy and compliance standards
Contribute to a positive, accountable, and team-oriented remote environment

Requirements

Minimum 2 years of call center customer service experience
Strong communication and active listening skills
Ability to work independently in a fully remote setting
High attention to detail and comfort with technology
Must provide a PC or Laptop running Windows 10 or 11 (No Chromebooks, or tablets)
Must provide a USB Headset
Must provide a Webcam
Must have reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload)
Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire
Employment is contingent upon completion of required background and exclusion screenings

Skills

Bilingual or multilingual candidates strongly encouraged
Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian

Location

New York State
Remote

Work Type

Full-Time
Remote

Experience Level

Minimum 2 years of call center customer service experience

Salary/Compensations

$21.00 – $23.00 per hour
$18–$20 per hour during the initial training period

Benefits

Medical, dental, and vision insurance
401(k)
Paid time off
Other company-sponsored programs
Tiered PTO accrual (1 hour for every 30 hours worked per NY State law)
Sick Time (up to 56 hours of paid sick leave)
Unpaid Leave (Access to 32 hours of immediate unpaid protected leave upon hire)
Employee Assistance Program (EAP) for mental health and counseling
$50.00 monthly stipend for Full-Time employees (after 90 days)
$25.00 monthly stipend for Part-Time employees (after 90 days)

About the Company

For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences.
Join a stable, growing company with over two decades of success.

Equal Opportunity

We are an Equal Opportunity Employer and are committed to an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, domestic violence victim status, military or veteran status, citizenship/immigration status (to the extent protected by law), or any other protected status under federal, New York State, or local law.