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About the Role

You will own a defined book of TeamViewer's existing enterprise customers and be accountable for retaining and growing every one of them. The goal of this role is to grow our presence at strategic accounts, deepen relationships, and make happy customers that speak on stages and write case studies.

Responsibilities

Own a book of 20-40 enterprise accounts as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
Build and maintain account plans for key accounts, including stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
Proactively run renewals, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements.
Identify, qualify, and close expansion opportunities through a consultative, solutions-focused approach with IT and business stakeholders.
Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce.
Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk when an account grows past $10K, and pass sub-$10K upsells inside accounts down to the desk to book.
Partner with Enterprise Solution Engineers on technical validation and solution design.
Partner with Customer Success and Support to resolve issues that put retention at risk.
Work with partners, distributors, and resellers on opportunities procured through the channel.
Bring customer and market insight back to Product, Marketing, and leadership.
Contribute to references, case studies, and customer events.

Requirements

3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
Proven record of retaining and expanding a book of business against retention and expansion targets.
Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.
Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce).
Excellent communication and presentation skills; comfortable in executive conversations.
Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment.
Spanish is a plus but not a requirement.
Required Travel: Up to 40% domestic

Skills

Account Management
Renewals
Customer-facing Sales
SaaS
Technology
Negotiation
Multi-year Structuring
Consultative Selling
Solutions Selling
Forecasting
Account Planning
CRM (Salesforce)
Communication
Presentation
Executive Communication
Entrepreneurial Mindset

Location

Remote, USA
West or Central Time Zone of the USA

Work Type

Remote
Full-time

Experience Level

3+ years

Benefits

Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy
Business casual dress code

About the Company

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.
Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on.
With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Equal Opportunity

We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.
We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.
As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.
We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.