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About the Role
The Outbound Sales Consultant is responsible for engaging prospective members, converting referred leads, and managing opportunities through the end-to-end sales process. This role involves proactively building relationships, understanding member needs, and managing a sales pipeline to achieve conversion targets while ensuring a positive member experience. Additionally, the role supports targeted outbound campaigns, portfolio reviews, member engagement, and data quality initiatives, all while adhering to Avant’s product, underwriting, and risk frameworks.
Responsibilities
- Engage prospective members through outbound sales activity and convert referred leads into new business.
- Own and manage a sales opportunity pipeline from initial contact through to conversion.
- Build strong relationships with prospective members, understanding their needs and providing a high-quality sales experience.
- Deliver targeted outbound sales and engagement campaigns.
- Manage applications, offers, and sales activity in line with product, underwriting, and risk requirements.
- Provide timely follow-up and maintain accurate information throughout the sales process.
- Support inbound sales and application processing during periods of peak demand.
- Collaborate with the broader team and contribute to continuous improvement initiatives.
Requirements
- Previous experience in sales, customer service, or administration, ideally with exposure to outbound or relationship-based sales.
- Strong customer service and sales capability, with the confidence to proactively engage and influence prospective members.
- Excellent written and verbal communication skills.
- Strong attention to detail and the ability to effectively manage and prioritise a pipeline of opportunities.
- Ability to work independently with minimal supervision while contributing to a collaborative team.
- A proactive, positive approach and the ability to quickly understand new products, systems, and business processes.
- Intermediate Microsoft Office skills.
- FSR Tier 2 accreditation.
Skills
- Sales
- Customer Service
- Administration
- Outbound Sales
- Relationship-based Sales
- Communication Skills
- Attention to Detail
- Pipeline Management
- Independent Work
- Team Collaboration
- Proactive Approach
- Adaptability
- Microsoft Office
- FSR Tier 2 accreditation
Location
- Australia
Work Type
- Full-time
Experience Level
- Previous experience in sales, customer service or administration
About the Company
- Avant is Australia’s largest medical indemnity insurer and a member-owned organisation that has supported doctors for over 130 years.
- Avant represents over 90,000 medical practitioners and students across Australia.
- Avant provides a range of insurance, lending, health, legal, and practice management services designed to support doctors throughout their professional and personal lives.
Equal Opportunity
- Avant supports doctors so they can serve Australia's diverse communities.
- Diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
- We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
- Our inclusive workplace is somewhere everyone can succeed.
- If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au