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About the Role
Own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. Connect customer teams with product, turning business needs into effective agent experiences and helping establish practices for a growing function.
Responsibilities
- Manage customer relationships end to end, learning their business needs and scoping and deploying AI voice agents.
- Optimize agents over time and identify opportunities to expand into additional use cases.
- Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
- Investigate agent behavior on individual calls, adjust conversation flows, and address compliance requirements.
- Partner with product teams to turn customer feedback and unmet needs into product capabilities.
- Develop playbooks and operating standards for the Forward Deployed Product Manager function.
Requirements
- At least 5 years of product management experience, with meaningful direct customer-facing responsibility.
- Experience in a startup environment, ideally in B2B SaaS or a regulated sector such as lending, financial services, or healthcare.
- Product management, computer science, or data science background, or comparable technical product depth and intuition.
- Comfort with customer meetings, ambiguity, and end-to-end ownership in a fast-moving environment.
- Strong data intuition, including the ability to interpret metrics, assess ROI, and draw actionable conclusions.
- Ability to understand AI agent behavior and perform basic debugging.
Skills
- Familiarity with tools such as Cursor, Claude Code, ChatGPT, and SQL.
Location
- On-site in San Francisco, California.
Work Type
- On-site
- Full-time
Experience Level
- 5+ years of product management experience
Salary/Compensations
- $150,000 to $250,000 annually
Benefits
- Visa sponsorship is available.