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About the Role
Coordinate medical specialist and allied health appointments, manage online diaries, and support patient bookings to ensure efficient clinic operations. Provide a welcoming first point of contact for patients and families, managing enquiries in person, by phone and email, and liaising with medical consultants and allied health teams. Manage patient admissions, discharges, and billing processes, ensuring accurate documentation, Medicare compliance, and timely processing through hospital systems. Deliver a range of administrative and reception services, including medical records management, correspondence, meeting coordination, interpreter and transport bookings, and general clinic support. Contribute to service quality and improvement initiatives, including patient satisfaction surveys, rehabilitation benchmarking data, client education programs, and the use of digital technologies such as telehealth.
Responsibilities
- Coordinate medical specialist and allied health appointments
- Manage online diaries
- Support patient bookings
- Provide a welcoming first point of contact for patients and families
- Manage enquiries in person, by phone and email
- Liaise with medical consultants and allied health teams
- Manage patient admissions, discharges and billing processes
- Ensure accurate documentation, Medicare compliance and timely processing through hospital systems
- Deliver a range of administrative and reception services
- Manage medical records
- Handle correspondence
- Coordinate meetings
- Book interpreters and transport
- Provide general clinic support
- Contribute to service quality and improvement initiatives
- Participate in patient satisfaction surveys
- Assist with rehabilitation benchmarking data
- Support client education programs
- Utilize digital technologies such as telehealth
Requirements
- Excellent communication and interpersonal skills, with the ability to build positive relationships and communicate effectively with people from diverse backgrounds.
- Strong customer service skills, including confidence in managing phone, email and virtual enquiries in a professional and welcoming manner.
- Confident computer skills, with experience using Microsoft Office (Word, Excel and Outlook), clinical information systems and document management systems.
- Ability to work both independently and collaboratively, managing priorities while contributing positively to a multidisciplinary team.
- A proactive and flexible approach, with the ability to work effectively with a range of healthcare professionals and a commitment to ongoing learning and professional development.
- Must be an Australian or New Zealand citizen or have an Australia visa that grants the necessary work rights.
Skills
- Communication skills
- Interpersonal skills
- Customer service skills
- Microsoft Office (Word, Excel and Outlook)
- Clinical information systems
- Document management systems
- Teamwork
- Proactive approach
- Flexible approach
- Ongoing learning and professional development
Location
- Sacred Heart CCOH, St Vincent’s Public Hospital, Sydney
Work Type
- Permanent Full Time
Experience Level
- Administration Officer Level 3
Salary/Compensations
- $73,915.12- $76,218.80 + super +salary packaging
Benefits
- Competitive pay
- Not-for-profit salary packaging to maximise your income
- Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
- Study leave
- Curran Foundation scholarships
- Fitness Passport
- Discounted private health
- Cultural recognitions and celebrations
About the Company
- Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
- Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
- As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community.
- Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
- Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Equal Opportunity
- We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
- As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
- At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.