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About the Role
Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions driven professional to join the team as an Operations Executive.
Responsibilities
- Manage inventory, including stock control, cycle count accuracy, shrinkage, and ensuring appropriate assortment and model stock levels.
- Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post-sale offerings.
- Supervise and coordinate all aspects of client services including customer telephone inquiries, stock availability, and any other post-sale offerings.
- Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance.
- Partner with store management to ensure all back-of-house processes and systems support required service standards.
- Manage, coach, develop, and train staff.
Requirements
- Tertiary Certificate or equivalent life/work experience.
- Minimum three years retail stock management/inventory control, preferably within the jewelry industry.
- Problem-solving ability.
- Strong customer service ethics.
- Excellent communication skills - verbal and written.
- Strong interpersonal skills.
- Proven multi-tasking experience with an ability to meet deadlines.
- Advanced skills in MS Word, Excel, and MIPS.
- Flexible working availability, including evenings, weekends, and public holidays.
Skills
- MS Word
- Excel
- MIPS
Location
- Pitt Street
Work Type
- Full-time
Experience Level
- Minimum three years retail stock management/inventory control
Education Level
- Tertiary Certificate or equivalent life / work experience
Salary/Compensations
- Very competitive salary
Benefits
- Opportunity for career development
- Tiffany designed training programs
- Generous employee discounts
About the Company
- Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
- With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.
- For many of our customers, a visit to Tiffany is something to be treasured.
- Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift.
- They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.