Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Director of Operations, Japan & Guam role.

Rezi rewrites your resume against Marriott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Director of Operations, Japan & Guam posting at Marriott — free, in seconds.

About the Role

The Senior Director of Operations is responsible for overseeing Rooms Operations, Food & Beverage Operations and Quality Assurance for all hotel brands. A key responsibility is to ensure "pull through" of programs, processes and initiatives at the property level.

Responsibilities

Develops operating plans and workable business processes for own department in alignment with function strategy.
Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk.
Presents alternative solutions to business issues by leveraging the broader organization.
Is responsible for own work and contributing to team, department and/or business results.
May direct work of non-management staff.
Typically influences work of cross-functional or extended teams.
Assists more senior associates in achieving business results.
Acts in a consultative fashion to implement programs impacting the broader organization.
Assists in the development and communication of broader organizational goals.
Achieves results against budget within scope of responsibility.
Takes calculated risks to move the department or team forward.
Develops and uses systems to organize and keep track of information.
Balances the interests of own group with the interests of the organization.
Works with others to identify and remove barriers to success.
Readily critiques own behavior to acknowledge mistakes and improve future leadership performance.
Acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Assists hotel management teams with the successful implementation of all Rooms Operations initiatives and programs.
Assists hotel management teams with the successful implementation of all Food & Beverage Operations initiatives and programs.
Ensures all hotels understand and comply with company brand standards and International Quality Assurance Program.
Follows up with all yellow and red zone hotels in Area for brand standards audits and GSS.
Ensures brand standards are in place at all hotels.
Assists property management with execution of restaurant/bar concept documentation.
Ensures property teams are fully fluent in all food safety procedures.
Directs certification classes as required to meet needs of the Area.
Assists in the coordination of pre-opening, task force, 5SU and operations technical training.
Assists in coordination of technical training for Area.
Coordinates task force as needed for problem properties.
Ensures area hotels operate with respect to specific brand service programs.
Responds to complex or ambiguous situations without losing focus of key hotel objectives.
Consistently recognizes and rewards outstanding associate performance in improving area’s hotels performance and/or customer satisfaction.
Improves business results by leveraging shared resources and processes.
Initiates revenue driving initiatives for F&B areas and spas.
Uses technology effectively to communicate and influence throughout the organization in a timely, high-impact manner.
Plays role in continually developing and attracting new diverse, high-caliber talent.
Looks outside Marriott to identify and implement innovations that improve business performance.

Requirements

Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and/or organizational management experience.
Proven experience in understanding contracts, presentation/ public speaking skills, International SOP’s, operations budgets and capital budgets is essential.
Japan experience and Japanese language skills required.
Work experience in the Japan & Guam is highly preferred.

Skills

Operations troubleshooting
Working effectively with property management teams
Technical training
International Quality Assurance Program
Pre-opening
Hotel conversions
Effective F&B concepts
Front office
Housekeeping
Spa
Recreation
Presentation skills
Public speaking skills
International SOP’s
Operations budgets
Capital budgets
Japanese language skills
Event Management Brand Standards
Street Restaurant
Momentum
Breakfast
Comfortable Bedding
At Your Service
HSIA
Reduce P/E by 50%
Elite Benefits
Food Safety
Spirit to Serve
Savvy Service

Experience Level

10 years progressive work experience in the hotel industry with focus in Rooms/ F&B Operations.

Education Level

College degree and/ or relevant experience generally required.

About the Company

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.