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About the Role
Manage a portfolio of customer accounts, taking ownership of collections, debt management, and credit risk to support strong cash flow outcomes. This role is ideal for someone confident in handling high-volume ledgers, navigating complex customer conversations, and driving resolution of overdue debt professionally and commercially.
Responsibilities
- Manage invoicing and ensure accurate and timely processing across multiple business units.
- Monitor aged debtors and follow up outstanding payments, including collections activity.
- Build and maintain strong relationships with internal stakeholders and external customers.
- Handle high-volume customer ledgers, ensuring payments are allocated correctly and on time.
- Assess customer creditworthiness and support credit risk decisions.
- Conduct collections calls, negotiate payment arrangements, and manage difficult customer conversations.
- Investigate and resolve billing issues, disputes, and AR exceptions.
- Escalate complex payment issues and support resolution in line with governance requirements.
- Maintain accurate records and support reporting requirements, including month-end activities.
- Support process improvements and identify opportunities to streamline AR processes.
- Assist with refunds and ensure customer accounts are managed accurately.
Requirements
- Minimum 3 years’ experience as a Collections Specialist, Credit Officer or Accounts Receivable Officer.
- Strong communication skills, with the ability to manage stakeholder and customer relationships effectively.
- Proven ability to manage high-volume portfolios and prioritise competing tasks.
- Experience in collections, negotiating payment arrangements, and reducing overdue debt.
- Strong attention to detail and ability to maintain accurate financial records.
- Ability to problem-solve, investigate discrepancies, and resolve issues independently.
- Intermediate to advanced Microsoft Office skills.
- Ability to work to deadlines, particularly around month-end and reporting cycles.
Location
- North Sydney
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Minimum 3 years’ experience
Benefits
- Progressive flexibility, leave, and well-being benefits
- Discounts on a range of benefits including SIXT car rental
- Opportunities to grow, progress or relocate career across the SIXT business or different locations
About the Company
- At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.
Equal Opportunity
- We’re for inclusion, diversity and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.