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About the Role
You will act as the interface between the global subsidiaries and the headquarters, managing inquiries regarding new systems, adjustments, upgrades, tooling, and applications. You will be their primary point of contact in Berlin, assessing feasibility, developing solutions in collaboration with R&D, product management, application, and production teams. This involves creating proposals with configurations, drawings, pricing, timelines, and defined boundaries. You will translate customer and sales requirements into precise specifications for development and production, issue approvals for daily operations, and serve as the first point of contact for issues between sales and headquarters. You will also manage projects throughout the lead-to-order and order-to-cash process, monitor deadlines, resolve bottlenecks, keep sales teams informed, and clarify pricing for uncalculated items. Additionally, you will host customer visits in Berlin for introductions, demonstrations, and acceptance of systems, and support technical presentations and trade fairs. You will also train subsidiary sales teams and document configurations and solutions to improve future projects.
Responsibilities
- Act as the interface between global subsidiaries and headquarters, managing inquiries for new systems, adjustments, upgrades, tooling, and applications.
- Serve as the primary point of contact in Berlin for subsidiaries.
- Assess technical and production feasibility in collaboration with R&D, product management, application, and production teams.
- Develop proposals including configuration, drawings, pricing, timelines, and defined boundaries.
- Translate customer and sales requirements into precise specifications for development and production.
- Issue approvals for parts, drawings, and shipping dates in daily operations.
- Provide clarity when multiple options are available.
- Act as the first point of contact for issues between sales and headquarters.
- Manage projects throughout the lead-to-order and order-to-cash process.
- Monitor deadlines and resolve bottlenecks.
- Keep sales teams informed of project progress.
- Clarify pricing for uncalculated items.
- Host customer visits in Berlin for introductions, demonstrations, and acceptance of systems.
- Support technical presentations and trade fairs.
- Train subsidiary sales teams.
- Document configurations and solutions to improve future projects.
Requirements
- Degree in Electrical Engineering, Mechatronics, or Automation Technology, or further training as a technician.
- Minimum of 3 years of experience in technical support for sales, service, or application, preferably in the semiconductor or microelectronics industry.
- Understanding of manufacturing processes in semiconductor and advanced packaging, as well as long sales cycles for complex systems.
- Experience with technical quotations and calculations, including budget and fixed-price offers.
- Fluent German and English, sufficient for presentations and negotiations.
- Proficiency with MS Office and CRM systems (Salesforce).
- ERP knowledge (ABAS) is an advantage.
- Willingness to make decisions and think ahead.
- Ability to remain calm under pressure with multiple projects and tight deadlines.
- Enjoy working with people from different cultures.
Skills
- Technical support
- Sales support
- Service support
- Application support
- Semiconductor industry knowledge
- Microelectronics industry knowledge
- Manufacturing process understanding
- Advanced packaging knowledge
- Technical quotations
- Calculations
- MS Office
- CRM systems
- Salesforce
- ABAS ERP
- Project management
- Communication
- Negotiation
Location
- Berlin
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Degree in Electrical Engineering, Mechatronics, or Automation Technology
- Technician certification
Benefits
- Open company culture encouraging personal initiative and contribution.
- Modernly equipped work environment with ample parking, large communal kitchen, sun terrace, and beach volleyball court.
- Daily free drinks and fresh fruit.
- Support for health and sports activities.
- Family-friendly working hours with core and flex time.
- Fair compensation.
- Company pension plan subsidy.
- JobRad e-bike and bicycle leasing program.
- Company e-bike rental option.
About the Company
- Finetech is a globally active, medium-sized special machine engineering company.
- Core business includes the development, manufacturing, and sales of machines for high-precision microassembly and professional SMD component repair.
- Close collaboration with customers from various industries such as aviation, medical and biotech, consumer electronics, semiconductor industry, optoelectronics, as well as universities and research institutions.
- Over 180 employees at the Berlin headquarters.
- Additional locations in Mesa (USA), Amherst (USA), Shanghai (CN), Ipoh (MY), and Tokyo (JP).
Equal Opportunity
- Diversity enriches our team.
- All applicants are welcome regardless of gender, age, origin, religion, disability, sexual identity, or other characteristics.
- Qualification, motivation, and team fit are the deciding factors.