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About the Role

Our Deloitte Customer team empowers organizations to build deeper relationships with customers by supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services are growing in importance due to their role in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.

Responsibilities

Lead global delivery management with CRM platform expertise, ensuring end‑to‑end execution of CRM solutions across multiple and complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.
Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.
Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.

Requirements

10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech).
7+ years delivering go to market strategy operations in the Life Sciences Industry.
5+ years in Global delivery governance managing clients, stakeholders and vendors across multiple time zones.
Bachelor’s degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor’s degree.
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Skills

Health Cloud or patient services solutions (e.g., case management, benefits/eligibility, prior authorization, care management).
Commercial pharma functional domains (e.g., call planning, territory alignment, consent management, sampling/compliance).
Integrating Salesforce with MDM, data, or analytics platforms (e.g., OpenData or Reltio for HCP/HCO, Snowflake, Tableau/CRM Analytics) from a functional perspective (requirements, testing, adoption).
Agile delivery practices (Scrum/SAFe), including backlog grooming, sprint ceremonies, and release planning using tools such as Jira.
Implementing privacy/security controls for HCP/patient data (e.g., HIPAA, state privacy laws) in Salesforce.

Location

Atlanta, Georgia, United States
Austin, Texas, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Dallas, Texas, United States
Denver, Colorado, United States
Detroit, Michigan, United States
Fort Worth, Texas, United States
Houston, Texas, United States
Jersey City, New Jersey, United States
Kansas City, Missouri, United States
Las Vegas, Nevada, United States
Los Angeles, California, United States
Louisville, Kentucky, United States
McLean, Virginia, United States
Memphis, Tennessee, United States
Miami, Florida, United States
Minneapolis, Minnesota, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
New York, New York, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Raleigh, North Carolina, United States
San Francisco, California, United States
San Jose, California, United States
Seattle, Washington, United States
St. Louis, Missouri, United States
Stamford, Connecticut, United States
Tampa, Florida, United States

Work Type

Onsite

Experience Level

Senior Manager

Education Level

Bachelor’s degree (BA or BS)

Salary/Compensations

$163,000 to $322,000

Benefits

Discretionary annual incentive program
Professional development opportunities
Mentorship programs

About the Company

Our Deloitte Customer team empowers organizations to build deeper relationships with customers.
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences.
We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Deloitte is committed to providing reasonable accommodations for people with disabilities.