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About the Role

Repair and Tool Technicians evaluate and repair small engines, outdoor power equipment, and handheld electrical devices. They make equipment recommendations, ensure unit maintenance, and work in both store Tool Rental Centers and dedicated repair centers. Responsibilities include customer service, contract and invoice generation, equipment testing, and demonstrating proper use. Technicians also manage the day-to-day operations and maintenance of rental equipment, ensuring repaired units are tested for quality and cleaned before returning to stores. A thorough knowledge of all tools and effective inventory management through maintenance and repair are essential.

Responsibilities

Evaluate and repair small engines, outdoor power equipment, and handheld electrical devices.
Make equipment recommendations and ensure units are maintained.
Provide customer service in Tool Rental Centers, including writing contracts and invoices.
Test equipment to ensure proper operation.
Demonstrate proper equipment use to customers.
Manage the day-to-day operation and maintenance of equipment in the tool rental department.
Repair, test, and clean units before returning them to the originating store.
Manage tool inventory by maintaining and repairing tools.

Requirements

Thorough knowledge of all tools.
Ability to effectively manage tool inventory.

Skills

Small engine repair
Outdoor power equipment repair
Handheld electrical device repair
Customer service
Inventory management
Tool maintenance