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About the Role

SAP Private Cloud Operations (PCO) Delivery is seeking an experienced Linux & Cloud administrator to provide L3/L4 expert support for Linux OS and infrastructure issues. The role involves building automation, improving platform operations, and ensuring world-class cloud services for SAP Applications. You will be responsible for the conceptual design, configuration, and administration of our cloud platform across various providers, focusing on standardization, simplification, innovation, and the stability of the environment.

Responsibilities

Provide 24x7 availability of SAP systems running in SAP PCO.
Respond, troubleshoot, and address alerts and incidents in the Linux OS or infrastructure layer (VMWare/ Azure/ AWS/ GCP/IBM Cloud/Ali Cloud/BareMetal).
Act as an L3/L4 escalation point for productive issues.
Follow change management processes during service request execution.
Seek opportunities to streamline standard operating procedures through automation.
Operate successfully in a global 24x7 International environment.
Independently own the end-to-end technical health of customer cloud landscapes.
Provide expert guidance on cloud architecture and technology roadmaps.
Identify risks early and lead resolution of critical issues.
Establish and enforce technical governance.
Oversee lifecycle events.
Support SAP S/4HANA and Clean Core adoption.
Drive automation and continuous improvement initiatives.
Ensure stability, performance, scalability, and compliance of customer cloud landscapes.
Provide expert guidance on cloud architecture, technology roadmaps, and landscape optimization.
Lead resolution of critical issues and escalations.
Establish and enforce technical governance standards and best practices.
Oversee key lifecycle events including upgrades, migrations, and DR testing.
Act as the primary technical owner and strategic advisor for customer cloud landscapes.
Ensure proactive risk management, architectural guidance, and end-to-end technical governance.

Requirements

8+ years of related professional experience.
Advanced technical background of Linux based server operating systems.
Applicable experience with OS operation, upgrades and security patching.
Demonstrates advanced expertise in Cloud providers such as AWS, Azure, GCP, IBM Cloud, Ali Cloud.
Advanced knowledge in Hyperscalers network topics, including VPN, VPC, NAT gateways, and Security groups.
Proficient in handling infrastructure topics like DNS, LDAP, NTP, Proxy etc.
Good understanding of IT security, OS hardening.
Experience in Scripting (e.g., Shell, Python, Go, etc).
Experience with Infrastructure-as-Code tools like Ansible.
Ability to create good documentation for junior colleagues to implement technical plans as per customer requirements.
Experience with server operations in large environments and in public clouds – Azure, AWS, GCP, IBM Cloud, Ali Cloud.
Fluency in English language.
Expert Linux Administrator.
Expert in at least one of the public cloud administrations – Azure, AWS, GCP, IBM Cloud, Ali Cloud.
Ability to continuously acquire new knowledge in an independent and forward-thinking way.
Good analytical and solution-oriented thinking.
Very good communication and networking skills.
Robust customer service focus.
Very good English language skills.

Skills

Linux OS
Cloud administration
Azure
AWS
GCP
IBM Cloud
Ali Cloud
VMWare
BareMetal
Shell scripting
Python scripting
Go scripting
Ansible
Network topics
VPN
VPC
NAT gateways
Security groups
DNS
LDAP
NTP
Proxy
IT security
OS hardening
SAP S/4HANA
Clean Core adoption

Location

Global

Work Type

24x7 operations
Full-time

Experience Level

Senior
8+ years of related professional experience

Benefits

SAP North America Benefits

About the Company

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology.
For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity.

Equal Opportunity

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.