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About the Role
As a Customer Experience Advisor based in the New York showroom, you will play a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email, and face-to-face interactions.
Responsibilities
- Provide excellent customer service via telephone, email, and face to face
- Manage a high volume of daily customer enquiries efficiently and professionally
- Engage with customers in a friendly, attentive, and professional manner within the showroom
- Actively listen and understand customer needs and concerns
- Strive to achieve first-contact resolution
- Support inbound trade enquiries
- Prepare and manage customer quotes
- Maintain up to date and accurate records of our customers within our CRM system
- Meet and greet customers during busy times within the showroom
- Maintain showroom cleanliness throughout the week
Requirements
- Minimum 1 year customer service and showroom experience
Skills
- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset
Location
- New York USA
Work Type
- Full Time
- On-site
Experience Level
- 1 year customer service and showroom experience
Salary/Compensations
- $40,000 - $50,000 / year
About the Company
- Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room.
- Coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.
- The company has grown quickly and seen huge success in its five years, launching in the UK, EU, UAE and USA.
- The key to success lies in high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.