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About the Role
The Case Manager provides direct services to individuals experiencing homelessness, substance use, mental health needs, and medical complexity. This role involves collaborating with a multidisciplinary team to support tenants in maintaining stable housing and improving access to resources.
Responsibilities
- Participate closely with an interdisciplinary team and collaborate with property management.
- Communicate effectively, orally and in writing, with all internal and external team members and partnering agencies.
- Participate in intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
- Recommend case management services, including connection to primary care, coordination with other providers and community resources, and housing stabilization services.
- Maintain records of each client contact or service in accordance with mandated standards of HSH and Felton.
- Meet requirements of timely access for client care and documentation.
- Participate in team meetings and case conferences through presentation of cases, discussion of issues, and exchange of information and ideas.
- Provide crisis intervention to prevent hospitalization and collaborate with other providers as needed.
- Respond to emergency situations as they arise.
- Develop systems and maintain ongoing training, including developing specializations in evidence-based practices for the teams.
- Accountable for data input into the ONE and CIRCE systems to maintain client records related to housing per HSH standards.
- Deliver exceptional customer service to tenants, community partners, and team.
- Provide activities and groups with the tenants.
- Advise tenants on basic needs, including income, housing, job training, insurance, and nutrition.
- Recommend specific housing needs via training, coaching, or community resource referrals to support tenants in maintaining stable housing.
- Participate in emergency wellness checks.
- Perform other duties and responsibilities as assigned.
Requirements
- Bachelor’s degree in Social Work, Psychology, or related fields of study required.
- Minimum of 2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults.
- Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
- Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
- Ability to work cooperatively on a multidisciplinary team, and to work with people of various ethnic and cultural backgrounds.
- Strong organizational, communication, documentation, time management, and interpersonal skills.
- Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
- Experience managing crisis situations, skilled at crisis response, crisis de-escalation, and risk mitigation.
- Passionate about working with adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met.
- Strong recovery model approach to care and ability to form strong therapeutic relationships with tenants from diverse backgrounds who often are underserved by traditional care models.
- Demonstrated computer skills (Microsoft Office, Mac and PC OS) and ability to learn electronic documentation systems.
Skills
- Case management
- Mental health services
- Substance use counseling
- Crisis intervention
- Client advocacy
- Engagement strategies
- Record keeping
- Data input
- Customer service
- Harm reduction
- Client-centered model
- Evidence-based practices
- Multidisciplinary team collaboration
- Organizational skills
- Communication skills
- Documentation skills
- Time management skills
- Interpersonal skills
- Problem-solving skills
- Crisis response
- Crisis de-escalation
- Risk mitigation
- Therapeutic relationship building
- Computer skills (Microsoft Office, Mac and PC OS)
- Electronic documentation systems
Location
- Onsite
Work Type
- Full-time
- Onsite
Experience Level
- Minimum of 2 years’ experience
Education Level
- Bachelor’s degree in Social Work, Psychology, or related fields of study
Salary/Compensations
- $70,000 - $75,000 Annually (DOE)
Benefits
- Fully-Paid Medical and Dental Plans
- Health Reimbursement Card
- Paid Time Off (personal, vacation, and sick time)
- 403B with company match
About the Company
- Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives.
- Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults.
- Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve.
- Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.
- Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion.
- Felton’s The Essex Supportive Services Program provides on-site clinical case management, wellness support, and behavioral health services.
- Services aim to support tenants in maintaining stable housing and improving access to resources.
- Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently.
- Support services include clinical case management and behavioral health counseling, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions.
- Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.
Equal Opportunity
- Equal Employment Opportunity