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About the Role

The Clinical Case Manager is a licensed or BBS registered clinician responsible for providing specialized mental health services, including therapy, rehabilitative skills training, crisis intervention, and case management to tenants at the Essex Hotel. This role involves collaborating with a multidisciplinary team to support individuals experiencing homelessness, substance use, mental health needs, and medical complexity in maintaining stable housing and improving access to resources.

Responsibilities

Work closely with an interdisciplinary team and collaborate with property management.
Communicate effectively, orally and in writing, with all internal and external team members and partnering agencies.
Perform intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
Provide clinical case management services, including connection to primary care, coordination with other providers and community resources, and housing stabilization services.
Maintain client contact and service records in accordance with mandated standards.
Meet requirements for timely access for client care and documentation.
Participate in team meetings and case conferences.
Provide crisis intervention to prevent hospitalization and collaborate with clinicians or other providers as needed.
Respond to emergency situations.
Commit to ongoing training, including developing specializations in evidence-based practices.
Use the ONE and CIRCE systems to maintain client records related to housing per HSH standards.
Deliver exceptional customer service to tenants, community partners, and team.
Provide individual and group therapy, individual and group rehabilitative skills training, case management, and crisis intervention services.
Link tenants to basic needs, including income, housing, job training, insurance, and/or nutrition.
Address specific housing needs via training, coaching, or community resource referrals to support tenants in maintaining stable housing.
Provide emergency wellness checks.
Perform other duties and responsibilities as assigned.

Requirements

Master’s degree in Social Work, Psychology, or related fields of study required.
Minimum of 2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults.
Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
Must be, or have the potential to be, registered with the BBS.
Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
Ability to work cooperatively on a multidisciplinary team.
Ability to work with people of various ethnic and cultural backgrounds.
Strong organizational, communication, documentation, time management, and interpersonal skills.
Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
Experience managing crisis situations, skilled at crisis response, crisis de-escalation, and risk mitigation.
Passionate about working with adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other unmet needs.
Strong recovery model approach to care.
Ability to form strong therapeutic relationships with tenants from diverse backgrounds who often are underserved by traditional care models.
Demonstrated computer skills (Microsoft Office, Mac and PC OS).
Ability to learn electronic documentation systems.

Skills

Mental health services
Therapy
Rehabilitative skills training
Crisis intervention
Case management
Client advocacy
Engagement strategies
Record keeping
Collaboration
Communication
Documentation
Time management
Interpersonal skills
Problem-solving
Crisis response
Crisis de-escalation
Risk mitigation
Strength-based model
Harm reduction model
Client-centered model
Evidence-based practices
Recovery model approach
Computer skills
Electronic documentation systems

Location

Essex Hotel

Work Type

Full-time
Onsite

Experience Level

Minimum of 2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults.

Education Level

Master’s degree in Social Work, Psychology, or related fields of study required.

Salary/Compensations

$95,000 - $105,000 Annually (DOE)

Benefits

Fully-Paid Medical and Dental Plans
Health Reimbursement Card
Paid Time Off (personal, vacation, and sick time)
403B with company match

About the Company

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives.
Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults.
Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve.
Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.
Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion.
Felton’s The Essex Supportive Services Program provides on-site clinical case management, wellness support, and behavioral health services.
Services aim to support tenants in maintaining stable housing and improving access to resources.
Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently.
Support services include clinical case management and behavioral health counseling, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions.
Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.
All clinicians registered with the CA Board of Behavioral Health Sciences (BBS) will receive weekly clinical supervision for licensure.