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About the Role

Felton Institute's Senior Division provides a full continuum of mental health services for older adults. The Essex Supportive Services Program offers on-site clinical case management, wellness support, and behavioral health services to formerly unhoused adults with complex needs, aiming to help them maintain stable housing and access resources. This leadership position will guide the team in daily operations, manage a caseload, and contribute to program development and specialized services.

Responsibilities

Supervise the interdisciplinary team onsite to provide support to tenants.
Create a welcoming community milieu and collaborate with property management and HSH to support tenants in maintaining stable housing.
Attend meetings with building partners, funders, and external partners.
Oversee the documentation of community specialists and case managers.
Lead team meetings and case conferences, including hosting trainings.
Manage data collection in the ONE system in collaboration with HSH and CIRCE.
Participate in Felton’s training opportunities and develop specializations in evidence-informed treatments.
Lead the team on all operations and collaborate proactively with property management.
Communicate effectively with internal and external team members and partnering agencies.
Perform intakes and service plan development for adults with a history of homelessness and other conditions.
Maintain client contact records in accordance with mandated standards.
Provide crisis intervention to prevent hospitalization and collaborate with providers.
Respond to emergency situations.
Commit to ongoing training and specialization in evidence-based practices.
Deliver exceptional customer service to tenants, community partners, and team.
Provide individual and group therapy, rehabilitative skills training, case management, and crisis intervention services.
Link tenants to basic needs resources such as income, housing, job training, and insurance.
Address specific housing needs via training, coaching, or referrals.
Perform other duties and responsibilities as assigned.

Requirements

Master’s degree in Social Work, Psychology or related fields of study required.
Licensed with the BBS or within three months of licensure.
Minimum of 2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults.
Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
Ability to work cooperatively on a multi-disciplinary team.
Ability to work with people of various ethnic and cultural backgrounds.
Strong organizational, communication, documentation, time management, and interpersonal skills.
Problem solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
Experience managing crisis situations, skilled at crisis response, crisis de-escalation, and risk mitigation.
Passionate about working with adults who may be isolated, have mental health issues, cognitive impairments, substance abuse issues, or other unmet needs.
Strong recovery model approach to care.
Ability to form strong therapeutic relationships with tenants from diverse backgrounds.
Demonstrated computer skills (Microsoft Office, Mac and PC OS).
Ability to learn electronic documentation systems.

Skills

Clinical case management
Behavioral health services
Therapy
Rehabilitative skills training
Crisis intervention
Client advocacy
Engagement strategies
Record keeping
Data collection
Communication
Collaboration
Property management coordination
Wellness checks
Emergency safety checks
Group scheduling
Community meetings
Program development
Mental health counseling
Substance abuse counseling
Assessment
Harm reduction
Client-centered model
Evidence-based practices
Organizational skills
Documentation skills
Time management skills
Interpersonal skills
Problem solving skills
Crisis response
Crisis de-escalation
Risk mitigation
Recovery model approach
Therapeutic relationship building
Microsoft Office
Mac OS
PC OS

Location

Onsite

Work Type

Full-time
Onsite

Experience Level

2 years’ experience in case management and mental health services with severely mentally ill, dually diagnosed, formerly unhoused adults
Supervisory experience

Education Level

Master’s degree in Social Work, Psychology or related fields of study
Licensed with the BBS or within three months of licensure

Salary/Compensations

$115,000 - $125,000 Annually (DOE)

Benefits

Fully-Paid Medical and Dental Plans
Health Reimbursement Card
Paid Time Off (personal, vacation, and sick time)
403B with company match

About the Company

Felton Institute responds to community needs by providing innovative, evidence-informed social services.
Offers 60+ programs addressing mental health, homelessness, early care and education, justice-impacted individuals, transitional age youth, and aging adults.
Combines scientific research with cultural sensitivity and a commitment to supporting communities.
Provides a dynamic, challenging, and supportive work environment that encourages professional development.

Equal Opportunity

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.