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About the Role
This is a supervisory and leadership position that will lead the team in day-to-day operations, working directly with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. The role involves engaging tenants, assessing needs, connecting them to services, and supporting housing stability.
Responsibilities
- Lead the team in day-to-day operations.
- Directly supervise and work with the interdisciplinary team.
- Reach out and engage all tenants.
- Assess tenant needs upon move-in and throughout their residency.
- Connect tenants to services and help overcome obstacles to retain housing stability.
- Carry a full caseload.
- Lead staff meetings.
- Assist with various compliance processes.
- Attend relevant HSH meetings.
- Take on specialized improvement projects.
- Connect tenants to services including benefits, vocational or educational resources, mental health, medical, substance use services, and any other appropriate resources.
- Guide the team to conduct independent living skills, communication skills, social skills, and other necessary groups and activities.
- Provide structure and program development.
- Coordinate closely with property management partners.
- Collaboratively conduct wellness and emergency safety checks.
- Bring expertise regarding the specific needs of older adults and those entering housing from homelessness, as well as aging physical and mental health needs.
- Ensure the entire team maintains accurate, detailed records of client contacts and incident reports.
- Bring expertise regarding the specific needs of older adults and those entering housing from homelessness.
- Bring expertise regarding connections to community resources, recreational opportunities, and other connections to necessary services.
- Perform intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
- Provide case management services, including connection to primary care, coordination with other providers and community resources, and housing stabilization services.
- Link tenants to basic needs, including income, housing, job training, insurance, and/or nutrition.
- Maintain records of each client contact or service in accordance with mandated standards.
- Meet requirements of timely access for client care and documentation.
- Participate in team meetings and case conferences.
- Provide crisis intervention to prevent hospitalization.
- Collaborate with clinicians or other providers as needed.
- Respond to emergency situations as they arise.
- Deliver exceptional customer service to tenants, community partners, and team.
- Address specific housing needs via training, coaching, or community resource referrals.
- Provide emergency wellness checks.
Requirements
- Work closely with an interdisciplinary team and collaborate with property management.
- Communicate effectively, orally and in writing, with all internal and external team members and with partnering agencies.
- Maintain accurate, detailed records of client contacts and incident reports as required by Felton, HSH, ONE system, and county and state regulations.
- Use the ONE and CIRCE systems to maintain client records related to housing per HSH standards.
- Be available to work business hours, Monday through Friday, onsite.
Skills
- Strong organizational skills
- Strong communication skills
- Strong interpersonal skills
- Demonstrated computer skills in word processing (i.e., Microsoft Word, Excel)
- Ability to learn electronic charting
- Time management skills
- Ability to prioritize projects and follow through
- Problem-solving skills
- Ability to be a team player
- Welcoming attitude
- Bilingual capabilities in Chinese (Cantonese/Mandarin) are highly desirable
- Previous experience leading activities and groups preferred
Location
- Onsite
Work Type
- Full-time
- Onsite
Experience Level
- Senior Division
- Supervisory
- Leadership
Education Level
- Bachelor’s degree in Social Work, Psychology, or related fields of study required.
Salary/Compensations
- $75,000 - $80,000 Annually (DOE)
Benefits
- Fully-Paid Medical and Dental Plans
- Health Reimbursement Card
- Paid Time Off (personal, vacation, and sick time)
- 403B with company match
About the Company
- Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives.
- Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults.
- Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve.
- Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.
- Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion.
- Felton’s Zygmunt Arendt Supportive Services Program provides on-site case management, wellness support, and behavioral health services.
- Services aim to support tenants in maintaining stable housing and improving access to resources.
- Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently.
- Support services include case management, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions.
- Felton is committed to implementing evidence-based practices and research within its community-based services.
Equal Opportunity
- This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.