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About the Role
The Analyst, Workforce Performance supports workforce performance, labour optimisation, and Time & Attendance reporting across multiple hotel properties within a shared services model. This role delivers accurate workforce reports, labour analysis, rostering insights, and actionable recommendations to enhance productivity, compliance, and financial outcomes.
Responsibilities
- Run, validate, and distribute regular workforce performance reports, including labour cost, productivity, roster compliance, overtime, timecard, and attendance reporting.
- Analyse labour trends, variances, exceptions, and cost drivers to identify opportunities for improved rostering, productivity, and financial performance.
- Prepare clear, accurate, and actionable insights for hotel teams to support timely decision-making and follow-up.
- Maintain reporting accuracy by reconciling data, investigating anomalies, and escalating issues where required.
- Support the administration and integrity of Time & Attendance and Workforce Management systems across hotel properties.
- Assist with employee data, organisational hierarchies, job codes, cost centres, pay rules, and payroll integration checks as required.
- Monitor timecard completion and approvals, following up with hotel teams to support accuracy, timeliness, and compliance with awards and agreements.
- Run regular system audits and exception reports, including checks on hours, penalties, approvals, and payroll-related exceptions.
- Support confidentiality, access control, and data integrity standards in handling workforce and payroll information.
- Work proactively with hotel teams to review rosters, labour schedules, and staffing plans against business demand, productivity targets, and budget expectations.
- Support labour reviews by preparing data packs, identifying trends, highlighting risks, and documenting opportunities for improved scheduling and labour utilisation.
- Follow up with hotel Finance, HR, and Operations teams on agreed actions from rostering and labour performance reviews.
- Share observations and recommendations that support demand-based rostering, labour cost control, and improved workforce planning discipline.
- Prepare workforce-related financial analysis to support hotel management and regional finance stakeholders.
- Evaluate hotel workforce performance, labour productivity, overtime, roster efficiency, and cost drivers.
- Provide concise commentary and insights that explain key movements, variances, risks, and opportunities.
- Support improved financial outcomes through accurate reporting, timely follow-up, and practical labour optimisation recommendations.
- Support a disciplined labour management approach by monitoring compliance with workforce planning standards and reporting expectations.
- Assist with workforce performance reviews, time-and-motion observations, and independent hotel labour reviews where required.
- Identify recurring issues, reporting gaps, and opportunities to simplify processes or improve data quality.
- Share practical best-practice examples across hotels to support productivity, guest experience, team member engagement, and financial returns.
- Partner closely with hotel Finance, HR, Operations, Payroll, IT, and shared services teams on workforce reporting, rostering, and system-related matters.
- Build strong working relationships with hotel teams by providing timely support, clear communication, and proactive follow-up on labour performance matters.
- Escalate issues appropriately and provide well-supported analysis to enable informed decisions by managers and leadership teams.
- Support the creation, enhancement, and maintenance of workforce reporting and performance analytics tools across multiple platforms.
- Develop and maintain reports that identify labour performance risks, compliance issues, and optimisation opportunities.
- Contribute to workforce management system upgrades, testing, reporting improvements, and pilot activities as required.
- Assist with initiatives focused on automated and optimised rostering aligned to labour demand.
- Assist with initiatives focused on improved cost visibility through real-time reporting, analytics, and forecasting.
- Assist with initiatives focused on strong compliance with awards and agreements.
- Assist with initiatives focused on enhanced team member engagement through innovative scheduling and technology.
Requirements
- Strong expertise in Time & Attendance and Workforce Management systems (UKG Pro is an added advantage), particularly scheduling, approvals, reporting, and audits.
- Experience preparing reports, analysing data, and managing priorities in a shared services, hotel, or multi-stakeholder environment.
- Experience in labour management systems (LMS) and hotel operations highly desirable.
- Advanced analytical, communication, and stakeholder engagement skills.
- Ability to develop strong working relationships with internal and external customers.
- Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into practical recommendations.
- Highly organised, detail-oriented, and comfortable working in a fast-paced, multi-stakeholder environment.
- Trusted, professional, and discreet in handling sensitive workforce and financial data.
- Passionate about continuous improvement, capability building, and delivering measurable business outcomes.
- Reliable, well-organised, and accurate with data and reporting.
- Professional, approachable, and supportive in stakeholder interactions.
- Committed to continuous learning and personal development.
Skills
- Time & Attendance systems
- Workforce Management systems
- UKG Pro
- Scheduling
- Approvals
- Reporting
- Audits
- Data analysis
- Priority management
- Labour management systems (LMS)
- Analytical skills
- Communication skills
- Stakeholder engagement
- Organisational skills
- Detail-orientation
- Professionalism
- Discretion
- Continuous improvement
- Capability building
- Business outcomes
- Accuracy
- Reliability
Location
- Multiple hotel properties
Work Type
- Fixed-term contract
Experience Level
- 6-month contract
Education Level
- Tertiary qualification in Accounting, Finance, Business, or a related discipline
About the Company
- Hilton is one of the world’s leading hospitality companies.
- Recently recognised as the #1 Best Hospitality Workplace in Australia.