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About the Role
Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions driven professional to join the team as an Operations Coordinator.
Responsibilities
- Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
- Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
- Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
- Provide the highest standard of customer follow-up to support the development of client relationships.
Requirements
- Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry.
- Problem solving ability.
- Strong customer service ethics.
- Excellent communication skills - verbal and written.
- Solid attention to detail and problem-solving capabilities.
- Strong interpersonal skills.
- Proven multi-tasking experience with an ability to meet deadlines.
- Advanced skills in MS Word, Excel and MIPS.
- Flexible working availability, including evenings, weekends and public holidays.
Skills
- MS Word
- MS Excel
- MIPS
Location
- Pitt Street
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- Competitive salary
- Opportunity for career development
- Tiffany designed training programs
- Generous employee discounts
About the Company
- Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
- With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.