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About the Role
As inventive transformation consultants, Capgemini Invent blends strategic, creative, and scientific capabilities to deliver cutting-edge solutions. We are looking for an experienced ServiceNow Architect to join our Employee Experience and HR practice, playing a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes. This role offers a pathway into strategic technology leadership, working with global clients.
Responsibilities
- Own the end-to-end architecture and solution design for ServiceNow implementations.
- Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices.
- Lead end-to-end engagements, including delivery governance and stakeholder management.
- Oversee delivery teams while not being directly responsible for configuration or development.
- Define ServiceNow platform strategies and roadmaps for customers.
- Act as a technology advisor, guiding customer leadership teams, programme stakeholders, and delivery teams.
- Liaise with ServiceNow representatives and ecosystem partners.
- Lead responses to RFPs and RFIs, drive proposal development, and deliver winning client presentations.
Requirements
- ServiceNow certifications at minimum: Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial).
- Proven experience working on at least one large global/international ServiceNow implementation, OR multiple end-to-end smaller ServiceNow deployments.
- Deep technical expertise in the ServiceNow platform, across architecture and solution design.
- Ability to articulate and demonstrate ServiceNow HR / AI features to customers.
- Strong understanding of how technology decisions impact user experience, operating models, ways of working, and transformation delivery (programme and project level).
- Ability to operate as a trusted advisor to senior stakeholders.
- A desire to transition from hands-on technical delivery into technology leadership and engagement ownership.
- Has strong technical foundations but is moving into (or already in) an architect / leadership role.
- Enjoys engaging with clients, shaping solutions, and influencing strategy.
Skills
- ServiceNow platform expertise
- Architecture and solution design
- HR / AI features
- Technology leadership
- Client advisory
- Delivery ownership
- Stakeholder management
- Proposal development
- Client presentations
Location
- London
- Bristol
- Manchester
- Glasgow
- Newcastle
Work Type
- Hybrid working
- Flexible working arrangements
Experience Level
- Experienced ServiceNow Architect
- Technology leadership
Education Level
- ServiceNow Certified System Administrator
- CIS ITSM
- CIS HRSD
- CTA / CMA (beneficial)
Salary/Compensations
- Remuneration package includes flexible benefits options and a variable element dependent on grade and performance.
Benefits
- Flexible benefits options
- Employee wellbeing support
- Trained Mental Health Champions
- Wellbeing apps (Thrive and Peppy)
About the Company
- Capgemini Invent is a global business and technology transformation partner, helping organisations accelerate their dual transition to a digital and sustainable world.
- We blend strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.
- We are a responsible and diverse group of 340,000 team members in more than 50 countries.
- With over 55 years of heritage, Capgemini is trusted by clients to unlock the value of technology.
- We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and partner ecosystem.
- Reported 2024 global revenues of €22.1 billion.
Equal Opportunity
- We believe difference drives change.
- We don't just believe in Diversity & Inclusion, we actively go out to making it a working reality.
- We build environments where you can bring your whole self to work.
- We are a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
- We will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
- We are focused on using tech to have a positive social impact.
- We were named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.