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About the Role
We are seeking an SC-cleared, experienced ServiceNow HR Business Analyst to support the design and delivery of HR Service Delivery solutions on the ServiceNow platform, focusing on the UK public sector. This role involves capturing requirements, mapping processes, and supporting the implementation of ServiceNow HRSD capabilities to improve HR operations and employee experiences. You will act as an advisor, translating business needs into clear requirements and functional outcomes, rather than performing hands-on configuration or development.
Responsibilities
- Support the definition, analysis, and documentation of business requirements for ServiceNow HRSD solutions.
- Partner with HR teams to understand existing processes, pain points, and improvement opportunities.
- Map current-state and future-state HR processes, identifying opportunities for simplification and improved employee experience.
- Translate business requirements into user stories, acceptance criteria, functional specifications, and process documentation.
- Support the delivery of platform capabilities and features, walking through deliverables to customers.
- Work with technical teams to ensure requirements are understood and delivered.
- Support customer workshops, playback sessions, and requirements validation activities.
- Contribute to workflow diagrams, functional designs, and business process documentation.
- Collaborate with architects, consultants, developers, testers, and change and enablement teams.
- Define ServiceNow platform strategies and roadmaps for customers.
- Act as a technology advisor to customer leadership, programme stakeholders, and delivery teams.
- Liaise with ServiceNow representatives and ecosystem partners.
- Contribute to responses to RFPs and RFIs, assist with proposal development, and support client presentations.
Requirements
- Existing SC Clearance or eligibility (UK National with 5 years of continuous residence).
- ServiceNow certifications at minimum: CIS HRSD with demonstrable experience.
- Beneficial certifications: ServiceNow Certified System Administrator, CIS ITSM.
- Proven experience working on at least one large global/international ServiceNow implementation, OR multiple end-to-end smaller ServiceNow deployments focusing on key employee "moments that matter".
- Strong understanding of HR operations, the employee lifecycle, and HR service delivery.
- Knowledge of ServiceNow HRSD, including case management, employee service centre, knowledge management, HR service catalogue, employee journeys, workbooks, and flows.
- Familiarity with the sales to delivery journey.
- Understanding of how HR connects with other business functions (IT, Procurement, Finance).
- Ability to articulate and demonstrate ServiceNow HR/AI features to customers.
- Strong analytical thinking and problem-solving skills.
- Effective communication and stakeholder engagement skills.
- Ability to work as an interface between business stakeholders, customer teams, and technical delivery teams.
- Practical understanding of the technology delivery lifecycle (discovery, requirements gathering, solution design, testing, rollout, change management, hypercare, continuous improvement).
- Familiarity with Agile ways of working.
Skills
- ServiceNow HRSD
- HR process analysis
- Requirements gathering
- Process mapping
- User story creation
- Functional specifications
- Stakeholder engagement
- Agile methodologies
- Technology advisory
- Business development support
- HR operations
- Employee lifecycle management
- ServiceNow platform strategy
- AI features demonstration
Location
- London
- Bristol
- Manchester
- Glasgow
- Newcastle
- Flexible assignment location
Work Type
- Hybrid working
- Flexible working arrangements
Experience Level
- Experienced
Education Level
- CIS HRSD certification
- ServiceNow Certified System Administrator certification (beneficial)
- CIS ITSM certification (beneficial)
Benefits
- Flexible benefits options
- Variable element dependent on grade and performance
- Positive work-life balance
- Employee wellbeing support
- Access to wellbeing apps (Thrive, Peppy)
About the Company
- Capgemini is a global business and technology transformation partner.
- Helps organisations accelerate their dual transition to a digital and sustainable world.
- Creates tangible impact for enterprises and society.
- A responsible and diverse group of 350,000 team members in over 50 countries.
- Over 55-year heritage.
- Trusted by clients to unlock the value of technology.
- Delivers end-to-end services and solutions from strategy and design to engineering.
- Market-leading capabilities in AI, cloud, and data.
- Deep industry expertise and partner ecosystem.
- Reported 2024 global revenues of €22.1 billion.
- Collaborative culture within the Employee Experience & HR team.
- Diverse group of talented professionals passionate about HR, technology, Employee Experience, and AI.
- Dedicated to delivering exceptional solutions.
- Thrives on creativity and innovation.
- Awarded ‘Glassdoor Best Places to Work UK’ for 5 consecutive years.
- Committed to inclusion and building environments where employees can bring their whole selves to work.
- Focused on using tech for positive social impact.
- Working to reduce carbon footprint and improve digital world access.
- Named one of the world’s most ethical companies by Ethisphere Institute for the 10th year.
Equal Opportunity
- We don’t just believe in inclusion, we actively go out to making it a working reality.
- Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
- We aim to build an environment where employees can enjoy a positive work-life balance.
- We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- All UK employees are eligible to request flexible working arrangements.
- Employee wellbeing is vitally important to us as an organisation.
- We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.