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About the Role

Salesforce is seeking a proactive, strategic, and high-energy leader to enhance customer and partner relationships within the Real Estate & Workplace Services (REWS) organization. This role will be the primary orchestrator of customer engagement, connecting subject matter experts, the physical campus, and Salesforce products. You will create new ways to track engagements, coordinate across internal functions, ensure seamless follow-ups, and quantify impact on the sales motion. Partner closely with the Communications team to develop and deliver a consistent, high-impact narrative showcasing REWS as the first and best consumer of Salesforce technology.

Responsibilities

Coordinate across account teams and internal REWS functions to ensure a unified approach.
Eliminate silos by briefing all team members on engagement history, data points, and previous interactions.
Engage Subject Matter Experts across functions for tours, presentations, and high-stakes meetings.
Manage external hosting on campus to strengthen strategic relationships with customers, vendors, and landlords.
Collaborate with Communications and Tech partners to develop and deliver the 'Customer Zero' story, highlighting relevant Salesforce products.
Establish a standardized messaging framework and terminology for global narrative governance.
Utilize real-time metrics from the global office portfolio to provide Sales teams with data-backed evidence of solution effectiveness.
Build and manage tools and frameworks to track engagement activity, history, agendas, and discussion topics.
Track meeting outcomes and action items to ensure accountability and follow-through.
Create a formal mechanism to funnel customer insights from the campus back to Product and Engineering teams.
Document time and resources dedicated to sales support to generate impact reports proving ROI.

Requirements

12+ years of experience in customer engagement, strategic program management, or business operations within a fast-paced corporate environment.
Highly organized and proactive self-starter with a proven ability to connect the dots across complex projects and anticipate business needs.
Exceptional ability to navigate a matrixed organization and align diverse, high-level stakeholders.
Proven experience presenting to customers, external partners, and senior internal stakeholders.
Baseline understanding of the sales lifecycle and experience supporting account teams.
Proven track record of developing and managing tools or frameworks to track engagement activity, sentiment, and follow-up accountability.
Strong understanding of AI-driven workplace solutions and digital tools.

Skills

Customer engagement
Strategic program management
Business operations
Connecting the dots
Executive presence
Stakeholder alignment
Presentation skills
Communication skills
Sales lifecycle understanding
Data-driven mindset
Tool development
Framework management
AI-driven workplace solutions
Digital tools

Location

San Francisco
New York City

Work Type

Full-time

Experience Level

12+ years

Salary/Compensations

$164,000 - $261,500 annually (US)
$196,800 - $285,300 annually (select cities within SF and NYC metro areas)

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work is changing, and Salesforce is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values.
Agentforce is the future of AI, and the future of Salesforce.
The Real Estate and Workplace Services (REWS) organization designs, operates, and evolves environments and experiences that enable employees and customers to do their best work.
REWS' Agentic Campus spans over 30 countries, reflecting values and culture by bringing together humans, agents, and robots to create inclusive, purpose-driven spaces.
As customer zero of Salesforce’s own technology, REWS creates innovative and dynamic spaces providing seamless and inspiring workplace experiences.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive, discrimination-free workplace.
Employees and potential employees will be assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
Recruiting, hiring, and promotion decisions are fair and based on merit.
Salesforce will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring.