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About the Role
The Bureau of Maternal, Infant and Reproductive Health is seeking a Gender Affirming Care Access Hub Navigator to connect callers and chatters to gender affirming care in NYC by making referrals to medical providers and service providers. The successful candidate will have experience working in these settings, have relationships with organizations and youth-serving professionals and display self-motivation, accuracy, efficiency, empathy, and intellectual curiosity.
Responsibilities
- Answer telephone calls and chats with people in NYC who request information or referral to gender affirming care providers and to complete brief scripted interviews and needs assessments.
- Determine gender affirming care needs based on preferred location, date/time availability, and insurance status.
- Determine if additional referrals to other organizations and/or support to access care are required.
- Provide a warm handoff to a provider or provide support services depending on identified needs.
- Reinforce messages that gender affirming care is available in NYC.
- Connect callers to gender affirming care providers, insurance and financial assistance resources, and other resources using an agency-approved resource list.
- Communicate in a professional and empathetic manner.
- Collect and record information into the data system.
- Follow approved scripts and protocols.
- Maintain daily communication with their supervisor, as assigned.
- Receive telephone consent for warm handoff to other organizations offering services.
- Protect and maintain individuals’ privacy and confidentiality.
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to the above.
- Commitment to sexual and reproductive rights and gender justice.
- Understands the experiences, issues and needs of the TGNCNB community.
- Excellent computer skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong research, written and interpersonal communication skills.
- Detail oriented and able to work both independently and collaboratively.
- Persons with lived experience accessing gender affirming care encouraged to apply.
- Employment is contingent upon the successful completion of a background check.
- Must live in the New York tri-state area (NY, NJ, CT).
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Research skills
- Written communication skills
- Interpersonal communication skills
Location
- 125 Worth Street, New York, NY
Work Type
- Partial telework schedule is possible after completing probationary period
- Office/Remote work
Experience Level
- Three years of experience in community work or community centered activities
Education Level
- High school graduation or equivalent
Salary/Compensations
- $52,764
Benefits
- Public Service Loan Forgiveness (PSLF) eligible employer
- Generous Paid Time Off (PTO) policy
- Medical, dental, and life insurance with low or no employee contribution
- A retirement savings plan with generous employer contribution
- Flexible spending medical and commuter benefits plan
About the Company
- The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.
- FPHNYC partners with the New York City Department of Health and Mental Hygiene (DOHMH) to incubate innovative public health initiatives.
- It facilitates partnerships between government and the private sector to develop, test, and launch new initiatives.
- These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
- We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.
Equal Opportunity
- FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind.
- We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.