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About the Role
Join Capgemini to empower your career, be inspired by a global community, and reimagine what's possible. Help leading organizations unlock technology's value and build a more sustainable, inclusive world.
Responsibilities
- Serve as the first point of contact for end-user IT issues, handling inbound calls and tickets.
- Triage, log, and resolve incidents where possible, escalating to technical teams when required.
- Provide first-level support for desktops, applications, user access, and basic infrastructure services.
- Communicate clearly with users, delivering timely, professional, and empathetic support.
- Document repeatable fixes and follow ITIL-aligned processes to ensure accurate, high-quality ticket handling.
Requirements
- Strong interest in technology with a desire to grow in an IT support environment.
- Excellent verbal and written communication skills with a customer-first mindset.
- Experience in customer-service roles, with the ability to support users professionally.
- Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support.
- Ability to work effectively in a team and adapt to shift-based work when required.
Location
- Port Kembla, NSW
Work Type
- 100% onsite
Benefits
- Countless learning and development opportunities from thinktanks to hackathons.
- Access to 250,000 courses with numerous external certifications.
- Range of core and flexible benefits.
- Peer Recognition Portal called ‘Celebrate’.
About the Company
- Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
- We imagine the future of organizations and make it real with AI, technology and people.
- A responsible and diverse group of 420,000 team members in more than 50 countries.
- Deliver end-to-end services and solutions with deep industry expertise and a strong partner ecosystem.
- Leverage capabilities across strategy, technology, design, engineering and business operations.
- Reported 2024 global revenues of €22.1 billion.
Equal Opportunity
- Veterans and Indigenous candidates are encouraged to apply.