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About the Role
This maternity relief contract role involves providing remote audiological, product, and technical support to customers, collaborating with sales and technical teams to drive sales outcomes and customer relations.
Responsibilities
- Collaborate with the Sales Team to implement training plans for improving account performance.
- Provide a high level of Audiological, Product, and Technical remote support to customers.
- Identify opportunities via customer audiology enquiries to generate revenue.
- Utilize in-depth clinical and product knowledge for problem-solving and repeat business.
- Provide Product, Sales, and Audiology training remotely.
- Offer remote technical support for hearing aid fittings, connectivity, and fitting software.
- Manage calendars to ensure availability of online training options across territories and time zones.
- Monitor the external market for competitive products and technologies.
- Present and speak at various online group sessions, events, and seminars.
- Assist the Customer Care and Technical Support teams as required.
Requirements
- Qualified Audiologist or Audiometrist with industry and clinical experience.
- Strong presentation skills and confidence in presenting remotely to large groups.
- Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint).
- Fluent English.
- New Zealand work rights.
Skills
- Audiological support
- Product support
- Technical support
- Training
- Sales support
- Customer relations
- Problem solving
- Calendar management
- Market monitoring
- Presentation skills
- Microsoft Office Suite
Location
- Takapuna (Auckland), New Zealand
Work Type
- Maternity Relief contract
- Office based
- Flexible work arrangements
- Remote support
Experience Level
- Industry and clinical experience
Education Level
- Qualified Audiologist / Audiometrist
Benefits
- Flexible work arrangements
- Generous discounts with hundreds of retailers through our Reward and Recognition platform
- Online well-being centre
- Employee Assistance Program
- Generous discounts on GN products
- Birthday gift voucher
- Annual flu vaccination
About the Company
- GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team.
- GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology.
- For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets.