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About the Role
Drive commercial insights, value measurement, and investment analysis across Customer Lifecycle Management (CLM) initiatives by analyzing customer, financial, and operational data, identifying business opportunities, measuring commercial performance, and providing recommendations to senior stakeholders.
Responsibilities
- Develop and manage value measurement frameworks for CLM initiatives and Pega decisioning.
- Analyze customer, financial, and operational data to identify commercial opportunities.
- Measure realized value against business cases, forecasts, and investment targets.
- Evaluate customer offers, credits, and marketing investment.
- Conduct financial analysis, scenario modeling, and sensitivity analysis.
- Identify performance gaps, risks, and opportunities for improvement.
- Prepare reports, dashboards, and presentations for senior management.
- Collaborate with Finance, Marketing, Product, Pega, and Commercial teams.
- Provide data-driven recommendations to improve business value and investment returns.
Requirements
- 5+ years of experience in Commercial Analysis, Commercial Analytics, Finance, or Customer Value Management.
- Strong commercial acumen and strategic analytical skills.
- Advanced Excel skills.
- Working knowledge of SQL and Power BI.
- Experience in financial analysis, value measurement, and benefits tracking.
- Strong stakeholder management and communication skills.
- Ability to present insights and recommendations to senior management.
- Telecommunications industry experience.
- Experience in Customer Lifecycle Management (CLM), customer retention, or marketing analytics.
- Knowledge of Pega or personalization platforms.
- Experience with customer offers, credits, and pricing optimization.
- Experience with Agile, Jira, and Confluence.
Skills
- Commercial Analysis
- Commercial Analytics
- Finance
- Customer Value Management
- Strategic Analytical Skills
- Advanced Excel
- SQL
- Power BI
- Financial Analysis
- Value Measurement
- Benefits Tracking
- Stakeholder Management
- Communication Skills
- Presentation Skills
- Telecommunications Industry
- Customer Lifecycle Management (CLM)
- Customer Retention
- Marketing Analytics
- Pega
- Personalization Platforms
- Customer Offers
- Credits
- Pricing Optimization
- Agile
- Jira
- Confluence
Location
- Sydney, NSW, Australia
Experience Level
- 5+ Years