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About the Role
Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic SPA MANAGER to lead our wellness and relaxation spa with enthusiasm and expertise. Your leadership will foster a welcoming environment that promotes wellness, customer satisfaction, and operational excellence. The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.
Responsibilities
- Lead all day-to-day spa operations, ensuring an exceptional guest experience and smooth daily execution.
- Recruit, coach, mentor, and develop a high-performing team of service providers and sales associates.
- Inspire, motivate, and hold the team accountable to individual and spa performance goals.
- Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
- Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
- Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
- Drive membership growth, retention, gift card sales, and retail performance through consistent coaching and leadership.
- Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
- Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
- Ensure all operational procedures, safety standards, and brand policies are consistently followed.
- Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
- Promote the health and wellness benefits of massage therapy, facials, and regular self-care to both guests and the team.
- Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
- Lead by example with professionalism, positivity, integrity, and a hands-on approach to leadership.
- Grow active memberships and improve member retention.
- Build and retain a happy, engaged team.
- Consistently exceed guest satisfaction goals.
- Develop future leaders through coaching and accountability.
- Create a positive, fun, high-performance culture where both guests and employees love being.
Requirements
- Strong managerial skills
- Passionate about hospitality
- Thrives in a fast-paced, service-oriented setting
- High-energy leader who loves developing people
- Celebrates wins, coaches through challenges, creates accountability, and inspires the team to deliver exceptional experiences
Skills
- Leadership
- Coaching
- Mentoring
- Team Development
- Performance Management
- Scheduling
- Guest Service
- Sales
- Budget Management
- Inventory Management
- Vendor Relations
- Reporting
- Operational Procedures
- Safety Standards
- Brand Policy Adherence
Location
- Commack, New York
Work Type
- Full-time
Experience Level
- Managerial experience
Salary/Compensations
- Competitive salary based on experience
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Health insurance
About the Company
- Hand & Stone Massage and Facial Spa is a wellness and relaxation spa.