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About the Role

The Client Data Consultant leverages technical expertise, product knowledge, and sound judgment to identify, analyze, and resolve complex data issues. This role performs root cause analysis, coordinates solutions across teams, supports testing and process improvements, and serves as a key escalation resource for internal teams and customers.

Responsibilities

Perform triage, root cause analysis, and corrections for data issues reported by internal resources, including CSMs, CSS, and Data Analysts.
Review analysis performed by Data Analysts and Data Analysts II to ensure accuracy and quality.
Partner with Process Owners to develop and maintain process documentation.
Coordinate fixes and improvements for data issues across multiple departments.
Resolve customer and internal escalations in a timely manner.
Develop and communicate action plans for outstanding data issues.
Track ongoing operational metrics to support quality and performance.
Execute testing for new product releases involving data processing changes.
Support the operationalization of new processes, tools, and improvements.
Coordinate and complete software release testing and User Acceptance Testing (UAT) for outstanding work requests.
Train new team members on processes and tools used to perform Data Analyst responsibilities.
Identify and implement opportunities to improve processes and technology to increase efficiency and quality.
Process ad hoc test and production files, including open enrollment files.
Exercise independent judgment when determining when issues should be escalated to management.
Serve as an internal point of escalation when a manager is unavailable.
Use sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal manager direction.
Develop strong working relationships across internal Benefitfocus teams.
Provide occasional weekend and off-hours support as business needs require.
Partner with Product and Sales teams on product roadmaps and enhancements.

Requirements

Bachelor's degree required.
3-5 years of experience working in a technical role.
Proficient knowledge of both EDI and payroll processes.
Demonstrated ability to troubleshoot issues, perform root cause analysis, and coordinate solutions across teams.
Ability to exercise independent judgment and make decisions with minimal manager direction.
Experience supporting data processing, software release testing, and User Acceptance Testing (UAT).
Experience developing or maintaining process documentation and supporting process improvements.
Experience training or providing technical guidance to team members.
Experience working collaboratively across Product, Sales, Operations, and other internal business teams.

Skills

Customer Focused
Critical Thinking
Team Mentality
Business Acumen
Learning Agility

Location

Remote

Work Type

Fully remote

Experience Level

3-5 years

Education Level

Bachelor's degree

Salary/Compensations

$55,000 - $65,000

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

About the Company

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers.
Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently.
With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits.
Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.

Equal Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.