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About the Role

The Director, Operational Resilience will lead the implementation and maturation of Voya's enterprise Operational Resilience Framework, ensuring the organization can continue delivering critical services during disruptive events while minimizing customer and business impact. This role reports to the VP, Global Business Resiliency & Strategy and will serve as the primary program leader responsible for embedding Operational Resilience across the enterprise by 2028. Working across business, technology, risk, compliance, cybersecurity, vendor management, and operations teams, the Director will establish governance, facilitate stakeholder alignment, coordinate end-to-end service mapping, oversee resilience testing, and drive continuous improvement. The successful candidate will be a strategic leader and skilled change agent capable of influencing senior stakeholders, building consensus across complex organizations, and translating resilience objectives into practical business outcomes, with experience implementing operational resilience frameworks.

Responsibilities

Lead implementation and ongoing evolution of the Operational Resilience Framework.
Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise.
Establish governance structures, operating procedures, standards, and performance metrics.
Monitor program maturity and recommend capability improvements.
Develop strong partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions.
Build executive sponsorship and drive enterprise-wide adoption of Operational Resilience principles.
Facilitate workshops, steering committees, governance forums, and decision-making sessions.
Lead communication and change management activities necessary for sustained program adoption.
Influence outcomes across a highly matrixed organization without direct authority.
Coordinate identification and governance of Important Business Services.
Facilitate cross-functional mapping of critical services and supporting dependencies.
Partner with subject matter experts to identify vulnerabilities, recovery challenges, and resiliency gaps.
Maintain visibility into service interdependencies and associated risks.
Facilitate development of impact tolerance recommendations and associated resilience objectives.
Coordinate enterprise testing exercises and scenario-based assessments.
Track findings, vulnerabilities, remediation activities, and program improvements.
Report resilience performance and program status to leadership.
Prepare executive reporting and presentations for governance committees.
Partner with Risk Management, Compliance, and Internal Audit on resilience-related initiatives.
Support assessments, reviews, and regulatory readiness activities.
Establish meaningful metrics and reporting to demonstrate program effectiveness.

Requirements

Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field.
Equivalent combination of education and experience considered.
8-12 years of experience in one or more of the following areas: Operational Resilience, Business Continuity, Enterprise Risk Management, Technology Risk, Operational Risk.
5+ years leading cross-functional programs or strategic initiatives.
Experience working with executive and senior leadership teams.
Experience driving change across multiple stakeholder groups.
Experience developing governance frameworks, policies, processes, or operating models.
Experience implementing or supporting an Operational Resilience program.
Financial services, insurance, banking, asset management, or highly regulated industry experience.
Experience facilitating enterprise-wide workshops and stakeholder engagement efforts.
Experience with process mapping, service mapping, or dependency analysis.

Skills

Leadership & Influence
Executive presence
Stakeholder management
Relationship building
Consensus building
Influence without authority
Strategic & Analytical Thinking
Enterprise mindset
Problem solving
Risk identification
Decision facilitation
Prioritization
Program Execution
Program management
Organizational change management
Governance management
Workshop facilitation
Delivery focus
Communication
Executive communications
Presentation skills
Facilitation and negotiation
Written communication
Storytelling and change advocacy
Customer Focused
Critical Thinking
Team Mentality
Business Acumen
Learning Agility

Experience Level

8-12 years of experience
5+ years leading cross-functional programs or strategic initiatives

Education Level

Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field.
Equivalent combination of education and experience considered.

Salary/Compensations

$136,560 - $168,560

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

About the Company

Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Equal Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.