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About the Role
Provide independent and objective quality assurance of underwriting decisions and processes within the US Life Underwriting Risk Management and Audit team. This role ensures consistent application of underwriting guidelines, appropriate risk management, and identification of continuous improvement and training opportunities.
Responsibilities
- Conduct independent audits and quality reviews of life insurance underwriting decisions, documentation, and processes.
- Evaluate underwriting assessments against established guidelines, procedures, and best practices.
- Assess medical, non-medical, financial, compliance, retention, and reinsurance decisions for appropriateness and consistency.
- Identify trends, gaps, and opportunities for process improvement and underwriter development.
- Recommend training and educational initiatives based on audit findings.
- Participate actively in team discussions, providing objective feedback and professional opinions on audit results.
- Collaborate with Underwriting, Medical, and Risk Management teams.
- Contribute to innovation, continuous improvement, and the evolution of the underwriting audit program.
- Support targeted audits of specialized case types and emerging business initiatives.
Requirements
- Minimum 5 years of life insurance underwriting experience.
- Expert knowledge of medical, financial, and non-medical underwriting principles and practices.
- Strong understanding of life insurance risk assessment and underwriting guidelines.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Ability to work independently while managing multiple priorities.
- Strong attention to detail and organizational skills.
- Ability to influence and collaborate effectively with stakeholders at all levels.
- Experience auditing, reviewing, or coaching underwriting decisions.
- Knowledge of reinsurance treaties, retention limits, and marketplace practices.
- Experience with compliance and quality assurance programs.
- Strong digital literacy and proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, and Teams; comfortable adopting new technology and leveraging digital tools to improve efficiency and reporting.
Skills
- Life insurance underwriting
- Risk management
- Quality assurance
- Auditing
- Medical underwriting
- Financial underwriting
- Non-medical underwriting
- Critical thinking
- Problem-solving
- Communication
- Collaboration
- Attention to detail
- Organizational skills
- Microsoft 365
- Excel
- Word
- PowerPoint
- Teams
Location
- Remote
- Continental US
Work Type
- Remote
- Full Time
Experience Level
- Senior
Salary/Compensations
- $92,475.00 USD - $160,290.00 USD
Benefits
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- John Hancock Life Insurance Company (U.S.A.)
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.