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About the Role
The People & Culture Operations Officer plays a critical role in delivering accurate, compliant, and efficient payroll and P&C operations. This role acts as the primary liaison between People & Culture, Finance, and the outsourced payroll provider, ensuring employee data, payroll inputs, and lifecycle processes are managed accurately and on time. It's an opportunity for a detail-oriented HR operations professional to combine payroll coordination, systems administration, compliance, and stakeholder support while driving continuous improvement.
Responsibilities
- Coordinate payroll-related P&C activities including new starters, terminations, salary changes, leave, timesheets, and allowances.
- Manage payroll input validation, reconciliations, and issue resolution with employees, managers, Finance, and the outsourced payroll provider.
- Maintain the accuracy and integrity of employee records and payroll-related data within Dayforce and other HR systems.
- Coordinate employee lifecycle activities including onboarding, employment changes, transfers, secondments, and offboarding.
- Provide specialist advice to employees and managers on payroll, leave, timesheets, employment conditions, and HR system inquiries.
- Ensure compliance with employment legislation, National Employment Standards, Enterprise Agreements, Modern Awards, and internal policies.
- Maintain audit-ready records, controls, procedures, and supporting documentation.
- Support reporting requirements, workforce analytics, and compliance activities, including WGEA reporting.
- Monitor vendor performance and contribute to P&C operational improvement initiatives and systems projects.
- Provide workflow guidance and quality assurance support to the P&C Coordinator.
Requirements
- Experience in HR operations, payroll coordination, or a similar role with responsibility for payroll inputs, reconciliations, and employee lifecycle administration.
- Strong understanding of employment conditions, including Enterprise Agreements, Modern Awards, employment contracts, and National Employment Standards.
- Experience supporting outsourced payroll environments and partnering with Finance and external providers.
- Exposure to audits, compliance requirements, reporting, and operational process improvement initiatives.
- Practical experience using HRIS platforms such as Dayforce or comparable workforce management/payroll systems.
- Strong capability maintaining employee data integrity, validating payroll-related transactions, and resolving system discrepancies.
- Confident interpreting employment agreements, awards, policies, and workplace legislation to provide operational guidance.
- Experience reviewing, documenting, and improving HR processes, procedures, and controls.
- Strong analytical capability, attention to detail, and confidence working with payroll data, reporting, and reconciliations.
- Ability to support testing, implementation, and continuous improvement of HR systems and processes.
Skills
- Payroll coordination
- P&C operations
- Data integrity
- Employee experience
- Stakeholder support
- Continuous improvement
- Payroll input validation
- Reconciliations
- Issue resolution
- Employee record maintenance
- Employee lifecycle management
- Compliance
- Reporting
- Workforce analytics
- Vendor performance monitoring
- Workflow guidance
- Quality assurance
- HRIS platforms (e.g., Dayforce)
- System administration
- Analytical capability
- Attention to detail
Location
- Australia
Work Type
- Full-time
Experience Level
- Experienced HR Operations or Payroll professional
Education Level
- Qualifications in Human Resources, Payroll Administration, or a related discipline, or equivalent practical experience.
Benefits
- Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
- Strong focus on development with a performance framework and LinkedIn Learning access.
- Flexible work options.
- Gender-neutral parental leave.
- Study leave.
- Volunteer leave.
- Recognition programs for high performance and peer appreciation.
- Corporate discounts.
- Novated leasing via SG Fleet.
- Referral program.
About the Company
- BAI Communications is expanding its operations in broadcasting, telecommunications, and critical communications, leveraging global experience to enable 5G coverage in challenging environments. The acquisition of Titan ICT has strengthened its mission-critical capabilities in mining, resources, and energy industries.
- BAI operates one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population.
- During crises, BAI maintains vital communications for national broadcasters and emergency services.
- BAI is at the forefront of intelligent, connected infrastructure development across Australia.
Equal Opportunity
- BAI values diversity and welcomes applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
- BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.