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About the Role
This role supports the onboarding and maintenance of hotel partners on the Expedia Group platform, ensuring accurate hotel, product, content, and promotion information. You will manage requests from start to finish, collaborating with global teams and partners to help hotels reach travelers effectively.
Responsibilities
- Own each hotel onboarding, maintenance, and data request from start to finish, engaging internal teams and external partners as needed to meet service level agreements.
- Load and update hotel, product, content, and promotional information, including discount tags, and verify accuracy.
- Monitor and source data to identify errors, resolve issues promptly, and provide feedback to the global team for automation and accuracy improvements.
- Participate in global rollouts of new accounts and ongoing acquisition of hotels from existing accounts to ensure timely market entry.
- Maintain status information on onboarding, rollouts, and brand conversions for team tracking.
- Plan and execute regular and ad hoc audits of accounts and projects, and propose process enhancements.
Requirements
- Native proficiency in Japanese.
- Business-level proficiency in English.
- At least 1 year of experience in hospitality, travel, or technology, with day-to-day support and operations in a technical environment.
- Proficiency in Microsoft Excel, including VLOOKUP, basic pivot tables, and data validation.
- Ability to use analysis and problem-solving skills to make sound decisions, manage workload independently, and collaborate effectively across teams.
- Experience managing cases in a ticketing system or using travel industry applications is preferred.
Skills
- Microsoft Excel
- VLOOKUP
- Pivot Tables
- Data Validation
- Analysis
- Problem Solving
- Workload Management
- Collaboration
Location
- Remote
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- Bachelor degree in business, information technology, or hospitality and tourism management, or related field
About the Company
- Expedia Group helps travelers explore the world, one journey at a time, through its consumer brands (Expedia, Hotels.com, Vrbo), B2B network, and travel advertising business.
- The company is powered by passionate people, trusted partnerships, and leading technology.
- Expedia Group fosters a supportive environment where employees can grow their careers and have the flexibility, benefits, and support to do their best work.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.