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About the Role

The Customer Manager P&C is responsible for driving profitable growth across a portfolio of Petrol & Convenience customers, growing the ice cream category and strengthening Streets position within the channel. The role owns the overall business relationship between Streets and its customer, from customer strategy and commercial negotiations through to NPD activation, availability and in store execution.

Responsibilities

Manage the overall Relationship between the business and the Customer by landing and negotiating Trading Terms leading to annual Joint Business Plans development and execution.
Drive Ice Cream Category growth and market share ahead of competitors across assigned P&C customers.
Be Accountable for accurate forecasting and delivery of commercial targets including GSV, Turnover, Gross Profit and Trade Investment.
Lead and win range and space reviews across their accounts working in collaboration with the category manager.
Effectively manage Trade Investment to drive profitable category and customer growth.
Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).
Lead NPD sell in and execution with customers, driving speed to market and maximizing distribution from launch.
Drive Distribution & OSA by coordinating with Distribution, Supply Chain and Category partners to ensure order processing, shipment and delivery based on agreed DIFOT & Planograms (POG).
Monitor inventory levels and work closely with customers to forecast demand and optimize order quantities.
Proactively communicate any potential delays or changes in order status to customers, providing alternative solutions when necessary.
Developing and owning in-store activation in P&C Accounts (with Field Sales Team partners).
Developing (with Category partners), executing, and delivering a price and promotional plan with their individual P&C Accounts.
Learn, Develop, and manage Promotional Plans using the Internal tools provided (TPM, High Radius).
Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, Distribution, Forecast changes etc.
Developing, agreeing, and landing tactical Gap Filling Sales initiatives where appropriate.
Work with Customer Service Team to ensure customer service levels are adhered to & resolution of issues are managed timely and efficiently.
Proactively seek feedback from customers to ensure satisfaction and identify areas for improvement.
Ability to manage payment terms discussions with customers for cash management.

Requirements

Has experience in customer management, account management, or a similar customer-facing role.
Can operate confidently within the food or consumer goods industry.
Thinks end-to-end and takes ownerships for results.
Is comfortable working in a fast-moving, evolving organisation.
Values collaboration, clarity and low-ego ways of working.

Skills

FMCG account management
Customer-facing experience in food, consumer goods or P&C channels
Clear communication and relationship-building with customers, internal teams and cross-functional partners
Strong problem-solving, organisation and attention to detail across multiple customer accounts and priorities
Confidence using data, CRM tools and market/category insights to identify opportunities and support customer growth

Location

Petrol & Convenience customers

Work Type

Full-time

Experience Level

Customer management experience
Account management experience
Customer-facing role experience

Benefits

Market-competitive pay and performance related rewards
Flexible ways of working
Support for health, wellbeing and life outside of work
Time off to rest and recharge
Ongoing learning and development opportunities

About the Company

Life tastes better with ice cream.
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world.
Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity.
Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves.
People who act like an owner and drive our business end-to-end.
People who are driven by success to deliver more than we ever thought we could!
You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
Roles with real accountability and visible impact.
Free to move fast, experiment and challenge how things are done.
Continuous learning and development as the business grows.
Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Equal Opportunity

The Magnum Ice Cream Company is an Equal Opportunity Employer.
We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.