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About the Role
The restaurant cashier/hostess is responsible for accepting payment for food and beverages, making proper change, managing the lobby coffee bar, and assisting guests with greetings and seating.
Responsibilities
- Attend to guests, managers, and fellow employees in a friendly, helpful, and courteous manner.
- Comply with hotel standards and regulations for safe and efficient operations.
- Take detailed drink orders, including preferences for coffee and flavors.
- Prepare beverages according to established recipes.
- Brew coffee and maintain stock of necessary supplies.
- Collect payments (cash/credit cards) from guests and servers, and provide correct change.
- Operate the approved credit card machine.
- Prepare a cashier report at the end of each shift.
- Distribute tips to servers and service attendants, if applicable.
- Greet and seat guests promptly at appropriate tables.
- Perform opening and closing duties as per the side-work checklist.
- Anticipate guest needs and contribute to a pleasant dining experience.
- Take reservations for all outlets.
- Possess thorough knowledge of menus and current specials.
- Answer the phone according to established standards.
- Communicate effectively and courteously over the telephone.
- Assist servers and hosts/hostesses with guest service as needed.
- Ensure menu quality regarding cleanliness and appearance.
- Ensure overall guest satisfaction.
Requirements
- High School diploma and/or experience in a hotel or a related field preferred.
- Ability to work flexible and sometimes long hours.
- Ability to perform light work, exerting up to 20 pounds of force occasionally.
- Ability to stand during the entire shift.
- Effective verbal and written communication skills with all levels of employees and guests.
- Ability to listen, understand, and clarify concerns.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with hotel standards.
- Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
- Comply with hotel standards and regulations for safe and efficient operations.
- Maximize productivity and assist in identifying and solving problems.
- Effectively handle problems, including anticipating, preventing, identifying, and solving them.
- Demonstrate initiative by anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Skills
- Cash handling
- Credit card processing
- Beverage preparation
- Customer service
- Communication
- Problem-solving
- Initiative
Location
- San Francisco, CA
Work Type
- Hourly
Education Level
- High School diploma
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Paid personal leave
- Paid medical leave
- Paid military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels.
- The company has a 30-year track record as an innovator in the hospitality industry.
- Highgate provides expert guidance through all stages of the property cycle.
- Highgate develops a diverse portfolio of lifestyle hotel brands, legacy brands, and independent hotels and resorts.
- The company utilizes industry-leading revenue management tools.
- Highgate has an executive team of seasoned hospitality leaders and corporate offices worldwide.
- Stanford Court hotel is located atop San Francisco’s Nob Hill.
- Stanford Court hotel features 393 well-appointed rooms and suites.
- Stanford Court hotel sits on the historic site of Leland Stanford’s private mansion.
- Stanford Court hotel pays homage to Leland Stanford's legacy by representing innovation for the 21st century.