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About the Role

The Timepiece and Fine Jewelry Specialist (TFJS) is responsible for providing a luxury customer experience to achieve the mission of the brand. You will be dedicated to engaging the Fashion and Watch and Timepiece and Fine Jewelry consumer of today and tomorrow, developing the relationship between client and brand and providing unsurpassed service to all our clients.

Responsibilities

Sell a style and a dream, building emotional connections with customers by understanding their needs, offering relevant recommendations, and inspiring them to discover the allure of Chanel Timepieces and Fine Jewelry.
Focus on customer recruitment and retention.
Engage clients and build long lasting relationships with them that reflect the Chanel relational promise.
Equip yourself with expertise level of product knowledge while committing to personal development and continuous learning within the business and industry.
Provide after-sales service to customers that further displays our commitment to excellence.
Possess expertise in Fine Jewelry, High Jewelry and Watches and perform quality check and after sales follow up on the products.
Work closely within the boutique and with other Watch and Fine Jewelry and Fashion boutiques for expertise enhancement and encourage referral activities.

Requirements

Previous retail working experience, with experience within the luxury or Jewelry industry preferred.
Commitment to learning and development in the Timepiece and Fine Jewelry categories, but also across the wider Chanel business.
Good presentation with excellent interpersonal, teamwork & communication skills.
Knowledge and excitement for the Watches and Fine Jewelry category, that is able to be passed on to the client.

Skills

Luxury customer experience
Customer recruitment and retention
Luxury timepieces and fine jewelry knowledge
Excellent customer service skills
Ability to thrive in a fast-paced, client-centric environment
Building relationships
Working collaboratively with a diverse team
Staying updated on industry trends and product offerings
Interpersonal skills
Teamwork skills
Communication skills

Location

Market Street Watches and Fine Jewelry Boutique

Work Type

6 month fixed term contract
Potential for extension

Experience Level

Previous retail working experience
Experience within the luxury or Jewelry industry preferred

Education Level

GIA Certification or similar qualification would be advantageous

Benefits

Career planning resources
Development through formal training programs (in-house and externally)
Coaching
Wellbeing programs
Learning and development opportunities
Parental leave for all parents globally

About the Company

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired, and feel included now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Equal Opportunity

We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process.
Our team is selected solely for their talents and capabilities.
We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.