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About the Role

The Regional Parts Director will lead regional parts performance, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. This role will integrate parts sales and operations, optimize regional inventory and resources, develop talent, and partner closely with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness.

Responsibilities

Own regional parts revenue, gross profit, customer penetration, operating execution and contribution to the regional P&L.
Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
Integrate outside selling with branch fulfillment so customer commitments, stocking requirements and delivery expectations are operationally executable.
Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
Execute enterprise pricing, category, inventory and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
Analyze and monitor dealership and individual location performance against established sales targets, budgets, and regional objectives.
Ensure effective utilization of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
Fully execute parts marketing plans within the assigned region aligned with dealership sales objectives and business growth goals.
Hold Branch Parts Managers accountable for fill-rate, inventory accuracy, warehouse productivity, delivery performance and service support.
Hold the Outside Parts Sales Manager accountable for new accounts growth, share of wallet, gross profit and salesperson effectiveness.
Approve and escalate customer-specific stocking or service-level exceptions within established authority limits.
Optimize use of branch and warehouse assets across the region, including transfers, shared stock and delivery routes.
Lead regional parts talent, succession, cross-training and performance management across both commercial and operations teams.
Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
Adhere to and promote all existing health and safety policies in the workplace.

Requirements

Seven plus years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
Two years of multi-location management experience preferred.
Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
Read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
Ability to prepare reports, business correspondence, presentations, and operational communications.
Ability to effectively communicate with employees, customers, vendors, and leadership teams.
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data.
Ability to use data-driven decision-making to improve regional performance and achieve business objectives.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Driver's License required; must meet company insurability standards.
Regularly required to sit and frequently required to walk.
Occasionally lift and/or move up to 25 pounds.
Employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually low to moderate.

Skills

Parts sales
Operations management
Inventory optimization
Talent development
Customer relationship management
Financial analysis
Performance monitoring
Marketing plan execution
Supply chain management
Pricing strategy
Data analysis
Problem-solving
Communication

Location

Northwest Region - Buffalo, NY
Northwest Region - Rochester, NY
Northwest Region - Syracuse, NY
Northwest Region - Utica, NY
Northwest Region - Owego, NY
Northwest Region - Scranton, PA

Work Type

Full-Time
Monday through Friday, 8:00am - 5:00pm

Experience Level

Seven plus years of progressive parts leadership experience
Two years of multi-location management experience

Education Level

Bachelor's degree in Business Administration, Operations Management, or a related field preferred

Salary/Compensations

$130,000 to $200,000 per year

About the Company

At Hunter Truck, our people are the driving force behind our success.
As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact.
With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.
Come build your career with a team that invests in you from day one.

Equal Opportunity

Hunter Truck is an Equal Opportunity Employer.
We celebrate diversity and are committed to building an inclusive workplace for all employees.