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About the Role
We are seeking a Senior UX Researcher to lead research initiatives, establish scalable research practices, and influence product strategy and design decisions within the T-Ads Programmatic Advertising team. You will work closely with Product Managers, UX Designers, and Engineering to build intuitive tools for our programmatic Digital Out-of-Home (DOOH) marketplace, investigating complex user workflows and uncovering user needs to drive evidence-based product decisions.
Responsibilities
- Scope, plan, and execute generative and evaluative research, including usability studies, heuristic evaluations, interviews, and surveys, to understand user needs, identify usability issues, and inform product decisions.
- Partner with Product Managers, UX Designers, and Engineering to identify research opportunities, prioritize initiatives, and integrate findings into product development and design decisions.
- Define research objectives and UX success metrics, and balance strategic discovery with tactical validation across complex enterprise workflows.
- Synthesize qualitative and quantitative research, incorporating product analytics and behavioral data where appropriate, to deliver actionable recommendations that influence product strategy and improve user experiences.
- Develop foundational processes for participant recruitment, research repositories, and sharing insights.
- Coordinate with external research partners and vendors as needed to support research initiatives.
Requirements
- Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent.
- Acceptable areas of study include Research, psychology, HCI, human factors, related field.
- 4-7 years Primary research experience.
- 7-10 years Primary research experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Collaboration
- Design Thinking
- Prototyping
- Qualitative Research
- Quantitative Research
- Research Management
- Stakeholder Management
- Usability Testing
- User Experience (UX)
- User Research
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's Degree
- Advanced Degree
Salary/Compensations
- $114,540 - $206,655
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- Our platforms enable buyers and sellers to plan, buy, manage, and optimize DOOH advertising at scale.
- Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.