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About the Role

The Host sets the tone for the guest experience from arrival through departure. This role manages the flow of the dining room while delivering a warm, organized, and attentive first impression. Success requires strong awareness, communication, and composure in a fast-paced environment, operating with T.R.A.Y. (timeliness, respect, attention to detail, and responsibility).

Responsibilities

Greet and engage guests in a friendly, natural manner while managing wait times
Manage reservations and walk-ins using OpenTable
Accurately quote wait times and manage guest expectations
Understand dining room flow, pacing, and table management
Seat guests with menus, including bar seating when applicable
Offer water (still or sparkling) and mark accordingly
Offer children’s menus and high chairs when needed
Engage guests while walking to tables; create a seamless arrival experience
Identify and communicate guest details (celebrations, allergies, preferences, pacing needs)
Maintain clear communication with management and service team
Answer phones and handle guest inquiries with professionalism
Support takeout operations, ensuring order accuracy and completeness
Assist with bussing, running food, and supporting service as needed
Complete opening, running, and closing side work
Maintain cleanliness and organization of host stand, entrance, and bathrooms
Monitor restaurant readiness (menus, supplies, cleanliness throughout shift)
Participate in pre-shift meetings and ongoing team communication
Demonstrate confidence, awareness, and composure during service

Requirements

Ability to remain in a stationary position for extended periods and move throughout all areas of the restaurant
Ability to bend, reach, stoop and lift or move items up to 50 pounds
Ability to work in indoor and outdoor environments, including exposure to varying weather conditions
Ability to work safely around hot surfaces, wet floors, glassware, walk-in refrigerators/freezers, and cleaning chemicals
Previous customer service experience preferred (restaurants, hotels, hospitality, or sales)
Strong people skills, outward energy, and the ability to multitask in a fast-paced environment
Genuine interest in hospitality and guest satisfaction

Skills

Communication
Awareness
Composure
Multitasking

Location

Bay Area

Work Type

Full-time

Experience Level

Previous customer service experience preferred

Education Level

Food safety certification required
RBS certification required
Harassment Prevention Training required

Salary/Compensations

Tips

Benefits

401 (k) Retirement Savings Plan
Supplemental phone allowance
Shift meal benefits
100% employer-paid health insurance for employees averaging 28+ hours/week
Employee portal for paystubs, W-2, and benefit access
Transportation and commuter benefits
Group gym membership rates
Career development opportunities
On-Demand Pay

About the Company

Delarosa is an all-day Roman-style pizzeria known for its thin, crispy pizzas, seasonal small plates, craft cocktails, and lively communal spirit.
With roots in the Marina and vibrant locations throughout the Bay Area, it’s a casual, social destination where friends, families, and colleagues gather for lunch, happy hour, and dinner.
Built on European-inspired hospitality, Delarosa is energetic, unpretentious, and perfect for people who thrive in a friendly, buzzy environment.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.