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About the Role

Support Deloitte’s Customer Strategy and Design practice by helping clients shape initiatives that improve customer experience, operating effectiveness, and commercial outcomes. Contribute to strategy development and cross-functional delivery efforts across marketing/agency, customer, and digital/product development programs.

Responsibilities

Supporting customer strategy, marketing or digital transformation, and/or product strategy engagements
Conducting research, synthesizing data, and developing insights related to customer strategy, channel performance, campaign operations, and experience design
Creating client-ready deliverables, including presentations, process maps, business cases, journey maps, and implementation plans
Collaborating with cross-functional teams to support recommendations on customer experience improvements, while showcasing business value
Assisting with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities

Requirements

4+ years of experience in supporting customer strategy, marketing, digital transformation or product strategy in a client serving environment
4+ years of experience working with cross-functional stakeholders across strategy, marketing, product, operations, and technology
3+ years of experience with customer journey mapping, service design, or channel strategy
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Skills

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
Experience with operating model design, process improvement, or organizational transformation
Experience with GenAI / Agentic in day-to-day work processes
Experience with customer analytics, segmentation, or go-to-market strategy

Location

Atlanta, Georgia, United States
Austin, Texas, United States
Baltimore, Maryland, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Dallas, Texas, United States
Denver, Colorado, United States
Detroit, Michigan, United States
Hartford, Connecticut, United States
Houston, Texas, United States
Indianapolis, Indiana, United States
Jacksonville, Florida, United States
Kansas City, Missouri, United States
Las Vegas, Nevada, United States
Los Angeles, California, United States
McLean, Virginia, United States
Miami, Florida, United States
Milwaukee, Wisconsin, United States
Minneapolis, Minnesota, United States
Morristown, New Jersey, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
New York, New York, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Portland, Oregon, United States
Raleigh, North Carolina, United States
Richmond, Virginia, United States
Sacramento, California, United States
San Diego, California, United States
San Francisco, California, United States
San Jose, California, United States
Seattle, Washington, United States
St. Louis, Missouri, United States
Stamford, Connecticut, United States
Tampa, Florida, United States
Tempe, Arizona, United States

Work Type

Onsite

Experience Level

Senior Consultant
2+ years of experience in consulting and customer strategy within marketing and/or digital transformations

Education Level

Bachelor’s degree

Salary/Compensations

$128,000 – $252,500

Benefits

Discretionary annual incentive program
Opportunities to build new skills
Leadership opportunities
Mentorship programs
On-the-job learning experiences
Formal development programs

About the Company

Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available.