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About the Role

The Business Process Consultant position requires the incumbent to manage and execute on-site and remote initial delivery of CDK software, application, and business process consulting and training.

Responsibilities

Provide technical consulting to Independent Software Vendors (ISV) and manage their progress through the API integration certification process.
Liaise with Account Management teams to update them on client progress and facilitate sales opportunities.
Coordinate with Data & Fortellis Sales Engineers to provide technical integration assessments for third-party vendor applications.
Provide technical support to the Data & Fortellis R&D team and certify Data & Fortellis products before release.
Troubleshoot product development and production support application integration issues, serving as the Tier 3 escalation point for production support issues.
Coordinate and manage customer simulation testing of DMS applications and API changes with integrating ISVs.
Acquire and maintain in-depth knowledge of integrated CDK applications.
Contribute to continuous improvement of organizational processes, including documenting standards and best practices for the Data & Fortellis program.
Travel for internal meetings as required.

Requirements

At least 5 years of experience working with software requirements, troubleshooting software issues, and testing software.
At least 5 years of experience working with and/or supporting CDK applications such as CRM, F&I, Accounting, Parts, and Service.

Skills

Proficiency in working with ENGLISH query language
Proficiency in working with DMS operating system
Experience within the automotive industry
Experience within automotive dealership management
Ability to consult with client’s staff at all levels
Ability to work independently with little supervision in a fast-paced environment
Excellent troubleshooting skills
Strong communication skills
Strong organizational skills
Ability to manage multiple concurrent projects
Understanding of business environments and associated processes
Ability to effectively communicate business environments to a technical audience
Ability to effectively manage the expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers
Proficiency with MS Office products
Ability to work remotely with clients

Location

Remote
Austin, TX
Hoffman Estates, IL

Work Type

Remote
On-site

Experience Level

5+ years

Salary/Compensations

$65,000 - $85,000

Benefits

Medical
Dental
Vision
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

About the Company

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries.
The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights.
Our values define who we are and how we show up for each other, our customers, and our communities.
Our values: Stay Curious, Own It, Be Open, Create Possibilities

Equal Opportunity

CDK Global is committed to fair and equitable compensation practices.
Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO), 401K Matching Program, Tuition Reimbursement.
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities.
We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.
Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
CDK retains the right to change or assign other duties to this position as needed.