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About the Role
The ILR Graduate Programs Office is seeking a Student Services Assistant to support graduate students, prospective students, faculty, and staff across a broad range of program administration and student support functions. This role is ideal for someone who thrives in a fast-paced environment, excels at balancing multiple priorities, embraces opportunities to learn and grow, and takes pride in creating a welcoming, supportive, and positive experience for others. As a key member of our Graduate Programs team, you will serve as one of the first points of contact for students and visitors, helping to shape the experience of prospective applicants, admitted students, and current graduate students. You will support admissions, student services, events, academic programs, and day-to-day office operations while working closely with colleagues across the university.
Responsibilities
- Serve as a primary point of contact for applicants and prospective students.
- Respond to inquiries regarding admissions requirements, deadlines, application processes, and program offerings.
- Review applications for completeness and follow up regarding missing materials.
- Complete admissions system processes, including application tracking, reviewer assignments, and status updates.
- Assist with recruitment activities, open houses, student visits, graduate fairs, and yield events.
- Monitor application progress and provide admissions updates.
- Support compliance with university policies related to admissions, privacy, and student records.
- Serve as the primary contact for student, faculty, staff, alumni, visitor, and vendor inquiries.
- Assist students with academic and administrative processes, including forms, degree planning, course waivers, and independent study requests.
- Coordinate appointments, meetings, agendas, and team communications.
- Coordinate processes related to student spaces such as locker assignments, mail distribution, and space ordering needs.
- Maintain office systems, listservs, shared inboxes, Canvas sites, and student records.
- Handle confidential information with discretion and professionalism.
- Coordinate logistics for orientations, residential sessions, commencement activities, student events, professional development programs, and campus visits.
- Coordinate event scheduling, room reservations, catering, materials, and vendor coordination.
- Communicate program and event information through multiple channels.
- Support student appointment and hiring processes.
- Process purchases, reimbursements, purchasing transactions, contracts, and related documentation.
- Manage relationships with office vendors and service providers.
- Contribute to special projects and initiatives as needed.
- Stay informed about best practices in student services, graduate admissions, and student engagement.
- Learn and adapt to new technologies, systems, and university processes.
- Participate in professional development opportunities and required compliance training.
Requirements
- A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
- Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
- Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
- Excellent professional office skills, including written and verbal communication, interpersonal and customer service, and organization.
- Proficiency in Microsoft Suite (Outlook, Outlook Calendar, Word, PowerPoint, Excel, and others).
- Ability to meet expected deadlines, exercise discretion, and make judgments independently of direct supervision.
- Ability to manage highly sensitive, confidential material.
- Attention to detail in order to plan, organize, and coordinate a high volume of projects, events, and special assignments.
- Must be available to work Memorial Day weekend to participate in, and support, commencement activities, as well as a commencement each July, also occurring on a weekend.
Skills
- Written and verbal communication
- Interpersonal and customer service
- Organization
- Microsoft Suite (Outlook, Outlook Calendar, Word, PowerPoint, Excel, and others)
- Event planning
- Project coordination
- Web-based editing tools for website management
- Social media platforms
- Salesforce and CollegeNet or other customer relationships management (CRM) system
- Managing small scale budgets
- Financial accounts
- Financial transition forms
- Financial reports
- Cornell on-line systems: KFS Dashboards, I Want Doc, Purchase Order, e-SHOP, Concur, PeopleSoft, and 25Live
Location
- Ithaca, NY
Work Type
- Onsite
- Full-time
Experience Level
- 2-4 years of relevant experience in an office or service setting
Education Level
- Associate’s Degree
Salary/Compensations
- $26.09 - $30.32 per hour
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays (Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1)
- Two additional floating holidays
- Tuition-free Extramural Study
- Employee Degree Program
- Tuition aid for external education
- Cornell Children’s Tuition Assistance Program
About the Company
- Since our founding in 1945, the ILR School has advanced labor, employment, and management studies nationally and internationally through teaching, research, and outreach.
- As the leading institution for the social sciences of work, we examine both organizational effectiveness and the human experience in the workplace, addressing the critical global challenges of our time.
- Our expertise spans emerging workforce issues including arbitration and dispute resolution, collective bargaining, global labor supply chains, fair pay and equity at work, workplace safety, HR analytics, climate change and green jobs, compensation, and artificial intelligence and the future of work.
- Our students learn about labor-management relations, conflict resolution, labor law and policy, economics, human resource management, and organizational behavior through our undergraduate, graduate, and professional programs.
- Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
Equal Opportunity
- Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
- Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
- We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
- Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
- We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.